Customer Care Representative - WFH Texas

MTM, Inc; Austin (TX); Remote; USD 19,000 - 22,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) with Company Match

FSA and HSA Savings Plans

Wellness Program with Incentives

Paid Time Off and Holidays

Job summary

MTM Health is seeking a Customer Care Representative to serve as the frontline ambassador for our members, clients, and facilities. This role is remote-based within Texas and requires residing in the state, with expectations to manage a high volume of inbound calls, typically 60–80 per day, and to deliver exceptional customer service.

Ideal candidates will have a year of call center experience and at least six months in customer service, plus basic typing and reliable high-speed internet.

Qualifications

• 1 year of Call Center experience.
• 6 months Customer Service experience.
• Basic typing/computer skills.
• High speed Internet with reliable connection.

Responsibilities

• Handle inbound calls from Members, Clients and Facilities.
• Maintain 60–80 calls per day with higher volumes on Mondays.
• Represent MTM Health professionally and provide accurate information.

Skills

Call Center experience

Customer Service experience

Typing

High speed internet

Job description

Join Our Team at MTM Health!At MTM Health, it’s more than just a ride—it’s personal. We believe every passenger deserves personalized attention and exceptional care, and we’re looking for passionate, driven individuals to help us deliver on that promise.As part of our growing team, your work will have a direct impact on the communities we serve, helping to remove barriers to care and improve lives. Our culture is built on innovation, collaboration, and growth, giving you the opportunity to shape the future of our industry.Why MTM Health?Make a meaningful difference every day.Join a team that values your ideas and contributions.Be part of a company that exceeds NCQA standards for customer service.Enjoy a supportive environment with multilingual services available 24/7, 365 days a year.If you’re ready to transform lives and grow your career, apply today and join us as we break down community barriers—together!Position Title: Customer Care RepresentativeLocation: Remote TexasHourly Rate: $14.00What Will Your Job Look Like?The Customer Care Representative is the frontline representative and image of MTM Health. The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities. Expect to handle 60 - 80 calls a day and higher volumes on Mondays.All you need for the Customer Care Representative role is:Must currently reside in Texas1 year of Call Center experience6 months Customer Service experienceBasic typing/computer experience with excellent navigational skillsHigh speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi “air cards” is prohibitedA quiet space within the home free of distractions including caretaking of any kindYour Potential. Our Mission.At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.We don’t talk about a better workplace – we make it happen.Benefits without BarriersTo show appreciation for our staff’s hard work and dedication, MTM Health offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.Health, Dental and Vision InsuranceLife and Disability Insurance401(k) Retirement Plan with Company MatchFSA and HSA Savings PlansWellness Program with IncentivesVoluntary & Ancillary PlansAdditional PerksPay on DemandPaid Time Off and Holiday PayBirthday HolidayMaternity/Paternity LeaveContinuing Education Reimbursement ProgramMTM Perks Discount ProgramCareer Development ProgramsMTM Health is Proud to be an Equal Opportunity EmployerMTM Health is an equal opportunity employer who welcomes diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, familial status, marital status, economic status, political status, or other characteristic protected by applicable law.