Customer Care Representative - WFH New Mexico

MTM, Inc; Santa Fe (NM); À distance; USD 19 000 - 27 000; Plein temps

Avantages offerts par ce poste

Health, Dental and Vision Insurance

Life and Disability Insurance

401(k) Retirement Plan with Company M

FSA and HSA Savings Plans

Wellness Program with Incentives

PTO and Holiday Pay

Continuing Education Reimbursement

Perks Discount Program

Résumé du poste

MTM Health is seeking a Customer Care Representative to be the frontline voice for our members, clients and facilities. This remote NM position involves handling inbound calls with a high daily volume, while delivering friendly, accurate assistance and maintaining the company standard of care.

Ideal candidates reside in New Mexico with call center and customer service experience, strong typing skills, and reliable high-speed internet.

Qualifications

• Must reside in New Mexico.
• 1 year of Call Center experience.
• 6 months Customer Service experience.
• Basic typing/computer skills.
• High speed Internet with minimum speeds specified.

Responsabilités

• Handle inbound calls from Members, Clients and Facilities.
• Average 60–80 calls per day with higher volumes on Mondays.
• Serve as frontline representative and image of MTM Health.

Connaissances

Call center experience

Customer service

Typing

Home internet knowledge

Description du poste

Join Our Team at MTM Health!At MTM Health, it’s more than just a ride—it’s personal. We believe every passenger deserves personalized attention and exceptional care, and we’re looking for passionate, driven individuals to help us deliver on that promise.As part of our growing team, your work will have a direct impact on the communities we serve, helping to remove barriers to care and improve lives. Our culture is built on innovation, collaboration, and growth, giving you the opportunity to shape the future of our industry.Why MTM Health?Make a meaningful difference every day.Join a team that values your ideas and contributions.Be part of a company that exceeds NCQA standards for customer service.Enjoy a supportive environment with multilingual services available 24/7, 365 days a year.If you’re ready to transform lives and grow your career, apply today and join us as we break down community barriers—together!Position Title: Customer Care RepresentativeLocation: Remote New MexicoHourly Rate: $16.50What Will Your Job Look Like?The Customer Care Representative is the frontline representative and image of MTM Health. The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities. Expect to handle 60 - 80 calls a day and higher volumes on Mondays.All you need for the Customer Care Representative role is:Must currently reside in New Mexico1 year of Call Center experience6 months Customer Service experienceBasic typing/computer experience with excellent navigational skillsHigh speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi “air cards” is prohibitedA quiet space within the home free of distractions including caretaking of any kindYour Potential. Our Mission.At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.We don’t talk about a better workplace – we make it happen.Benefits without BarriersTo show appreciation for our staff’s hard work and dedication, MTM Health offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.Health, Dental and Vision InsuranceLife and Disability Insurance401(k) Retirement Plan with Company MatchFSA and HSA Savings PlansWellness Program with IncentivesVoluntary & Ancillary PlansAdditional PerksPay on DemandPaid Time Off and Holiday PayBirthday HolidayMaternity/Paternity LeaveContinuing Education Reimbursement ProgramMTM Perks Discount ProgramCareer Development ProgramsAt MTM, we believe that taking care of our employees—and the people they love—is the foundation of a healthy, thriving organization. That’s why we’re proud to offer a comprehensive, people‑first benefits program designed to support every stage of your wellness journey.MTM Health is Proud to be an Equal Opportunity EmployerMTM Health is an equal opportunity employer who welcomes diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, familial status, marital status, economic status, political status, or other characteristic protected by applicable law.