Customer Care Representative (Summer Hiring Class)

Petsbest; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

Pets Best is seeking a Customer Care Representative for their Summer Hiring Class. In this role, you will support pet owners through their insurance journey, providing empathetic service and resolving concerns. Ideal candidates will have customer service experience, excellent communication skills, and a passion for pets.

Benefits

Training and support for a long-term career

Remote work with a respectful culture

Pet-passionate culture

Qualifications

• 1–2 years of contact center customer service experience, preferably in insurance or pet-related fields.
• Experience explaining complex topics like claims and coverage.

Responsibilities

• Provide compassionate service via phone, answering questions about coverage, claims, and billing.
• Help with filing and tracking claims, gathering documentation, and setting expectations.
• Resolve billing or policy issues professionally, ensuring customer satisfaction.

Skills

Clear communication

Empathy

Detail-oriented

Tech-savvy

Problem-solving

Job description

Customer Care Representative (Summer Hiring Class)

Join to apply for the Customer Care Representative (Summer Hiring Class) role at Pets Best Insurance Services, LLC.

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Established in 2021, Independence Pet Holdings (IPH) manages a diverse portfolio of pet health brands and services across North America, including insurance, pet education, and recovery services.

We believe pet insurance is more than a financial product. We aim to simplify the pet parenting journey and enhance pet well-being. Our multi-brand, omni-channel approach includes our own insurance carrier and partner brands.

Pets Best, a subsidiary of IPH, offers pet insurance and wellness plans nationwide. Founded in 2005, our mission is to provide accessible, comprehensive veterinary care at an affordable price, with flexible coverage and excellent customer service.

Overview:

Join a compassionate call center team dedicated to pets and their owners!

As a Customer Care Associate, you will guide pet owners through their insurance journey with empathy, explaining coverage, assisting with claims, and resolving concerns.

Key Responsibilities:

1. Support and Knowledge: Provide compassionate service via phone, answering questions about coverage, claims, and billing.
2. Educate and Empower: Explain plan features and benefits clearly to help customers make informed decisions.
3. Claims Assistance: Help with filing and tracking claims, gathering documentation, and setting expectations.
4. Problem Solving: Resolve billing or policy issues professionally, ensuring customer satisfaction.
5. Organization and Compliance: Document interactions accurately and adhere to industry regulations.
6. Growth: Participate in regular training and embrace new technologies to improve service.

Qualifications:

• 1–2 years of contact center customer service experience, preferably in insurance or pet-related fields.
• Experience explaining complex topics like claims and coverage.
• Remote or hybrid call center experience is a plus.

Skills & Attributes:

• Clear and kind communication skills.
• Empathy, professionalism, and calm demeanor.
• Detail-oriented and organized.
• Tech-savvy and quick learner.
• Passion for pets and helping others.

You will Thrive Here If You…

• Believe in pet care as a priority.
• Enjoy helping people and clarifying information.
• Can handle multiple tasks in a fast-paced environment.
• Proudly contribute to a meaningful cause.

Why Join Us at Pets Best?

• Mission: Reduce unnecessary pet euthanasia by making veterinary care affordable.
• Development: Receive training and support for a long-term career.
• Work-Life Balance: Remote role with respectful culture.
• Pet-Passionate Culture: Join a team that loves pets as much as you do.

Schedule & Remote Requirements:

Hours of Operation:

• Monday–Friday: 8:00 AM–9:00 PM EST
• Saturday: 8:00 AM–4:30 PM EST
• Schedules including Saturdays will be confirmed upon offer.

Remote Setup:

• Reliable internet (min. 25 Mbps down / 10 Mbps up).
• Comfortable, distraction-free home workspace.
• No background disruptions or interruptions during work hours.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service

Industries

• Insurance