Ecommerce Customer Service Representative

Manhead LLC; United States; Remote; USD 48,000 - 70,000; Part time

Job summary

A leading company in the music and entertainment merchandise industry is seeking a part-time Ecommerce Customer Service Representative. This role involves responding to customer inquiries, resolving order issues, and collaborating with logistics partners. Ideal candidates will possess strong communication skills and experience in ecommerce customer service, especially in the music/entertainment sector.

Qualifications

• Strong written communication skills and attention to detail.
• Excellent interpersonal skills with the ability to handle challenging customer interactions.
• Previous experience in ecommerce customer service is highly desirable.

Responsibilities

• Answer general inquiries from customers via Gorgias or relevant Customer Service channel.
• Collaborate with third-party logistics partner to resolve order issues.
• Provide additional support during high-volume sales periods.

Skills

Written communication

Interpersonal skills

Time management

Tools

Gorgias

Shopify

Job description

Ecommerce Customer Service Representative

Join to apply for the Ecommerce Customer Service Representative role at Manhead

Ecommerce Customer Service Representative

Join to apply for the Ecommerce Customer Service Representative role at Manhead

About Manhead LLC

Manhead is a worldwide, full service, merchandise and experiential company creating the global intersection of music, fashion and culture through branded experiences that strengthen the bond between artists and fans. For over thirteen years, Manhead has succeeded as one of the leading, independently owned music/entertainment merchandise companies, specializing in touring, e-commerce, creative, retail, licensing, collaborations, and pop-up shops.

About Manhead LLC

Manhead is a worldwide, full service, merchandise and experiential company creating the global intersection of music, fashion and culture through branded experiences that strengthen the bond between artists and fans. For over thirteen years, Manhead has succeeded as one of the leading, independently owned music/entertainment merchandise companies, specializing in touring, e-commerce, creative, retail, licensing, collaborations, and pop-up shops.

About The Role

• We are seeking a Customer Service Representative to aid our Ecommerce team with customer queries and resolution to order issues.
  
  

What You'll Do

• Answer general inquiries from customers via Gorgias or relevant Customer Service channel
• Correspond with the Customer Service Team and broader eCommerce team regarding challenges and issues observed with the customer experience
• Interact with our 3PL partner, Shipbob, to inform them of any incorrect or problem orders to remedy the situation with the customer
• Respond to customers in a timely manner as determined by the Customer Support Manager
• Assist with increased customer demand around high volume drops & releases as well as critical holiday sales periods such as Christmas, Black Friday, etc.
  
  

Key Responsibilities

• Respond promptly to general customer inquiries via Gorgias or other designated Customer Service platforms.
• Address questions related to orders, shipping, product availability, returns, and general policies with professionalism and accuracy.
• Communicate ongoing issues, trends, or customer pain points to the broader Customer Service and Ecommerce teams for resolution and continuous improvement.
• Collaborate with our third-party logistics partner, Shipbob, to identify, escalate, and resolve incorrect or problematic orders.
• Maintain a high level of responsiveness to meet established response time SLAs as directed by the Customer Support Manager.
• Provide additional support during high-volume sales periods, including major product drops, album launches, holiday seasons (e.g., Black Friday, Christmas), and other peak retail times.
• Stay informed on new product launches, promotions, and site changes in order to provide accurate information to customers.
• Document customer interactions and resolutions accurately within our internal systems to ensure alignment across teams.
• Maintain a positive, empathetic, and solution-oriented approach in all customer interactions.
  
  

Qualifications

• Strong written communication skills and attention to detail.
• Excellent interpersonal skills with the ability to handle challenging customer interactions with patience, professionalism, and empathy.
• Ability to work independently, manage time effectively, and prioritize workload.
• Familiarity with Gorgias, Shopify, or similar ecommerce/customer service platforms is a plus.
• Comfortable working in a remote environment with team collaboration tools (e.g., Slack, Zoom, Google Workspace).
• Previous experience in ecommerce customer service, especially in the music/entertainment merchandise industry, is highly desirable.
  
  

Schedule and Availability

• This is a part-time role with flexible hours; availability during peak sales windows and weekends may occasionally be required.
• Candidates should be comfortable with a remote work setup and have access to reliable internet and communication tools.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Apparel & Fashion

Referrals increase your chances of interviewing at Manhead by 2x

Get notified about new Customer Service Representative jobs in United States.

South Carolina, United States 1 month ago

United States $48,000.00-$70,000.00 6 days ago

United States $48,900.00-$66,200.00 1 week ago

Pennsylvania, United States $48,900.00-$66,200.00 1 week ago

Florida, United States $62,000.00-$70,000.00 1 week ago

Washington, United States $48,900.00-$66,200.00 1 week ago

Remote Customer Support Agent (Freelance, US-based)

Customer Service Representative - CCC Mountain/Pacific Time Zones

Customer Care Advocate (Part Time - 20 Hours)

Customer Service Rep - Billing/First Notice of Loss (Work from Home or Hybrid)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.