Remote Customer Service Representative

Lensa; United States; Remote; USD 48,000 - 70,000; Full time

Job summary

Join a leading company as a Call Center Customer Service Representative, where you will provide outstanding service to military populations. This full-time remote position requires a high school diploma and at least two years of customer service experience. You will handle inquiries via phone, chat, and email, ensuring excellent support for health care needs.

Benefits

Robust employee benefits program

Management engagement

Promotion opportunities

Qualifications

• Minimum of 2 years of customer service experience.
• Ability to work independently in a remote environment.
• Experience in TRICARE customer service preferred.

Responsibilities

• Answer health care inquiries and provide resolutions to TRICARE beneficiaries.
• Document customer interactions in a CRM system.
• Meet department productivity and performance metrics.

Skills

Customer Service

Technology Literacy

Problem Solving

Education

High School Diploma

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Chenega Corporation, is seeking professionals. Apply via Lensa today!

Summary

Come join a company that strives for Extraordinary People and Exceptional Performance ! Chenega Professional & Technical Services, LLC, a Chenega Professional Services ’ company, is looking for a Call Center Customer Service Representative. The Customer Service Representative will be in the frontlines facilitating our military populations’ health care needs by providing outstanding customer service in a fast-paced contact center. You will respond to inbound calls, chat, email or other written correspondence regarding enrollment, claims, referrals and authorizations and appointments. Combine your passion for our military community with your proven customer service skills in this mission to serve those who serve.

Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee’s knowledge, critical thinking, innovative solutions for our clients.

Responsibilities

• Accurately and professionally answer health care inquiries and provide resolutions to TRICARE beneficiaries & providers over the phone, chat, email or other written correspondence.
• Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgement and the tools at your disposal to resolve customer issues on the initial contact
• Meet department productivity and performance metrics to include consistent and regular attendance. Adhere to published schedule, prioritize workload to answer incoming calls and maintain consistent attendance.
• Document customer interactions and cases in a customer relationship management (CRM) system.
• Participates in continuous training and become fully proficient in resolving all customer inquiries
• Other duties as assigned.
  
  

Qualifications

• A High School Diploma and a minimum of (2) years of customer service experience.
• Technology literate and experienced in navigating multiple screens or web browsers at one time and proven ability to work independently in a remote work environment
• Ability to cover any work schedule between the hours of 8AM CT- 6PM HT
• A private and secure workspace and workstation with high-speed internet is required.
• Contact center with chat messaging, TRICARE customer service and military connectedness experience preferred
  
  

Teleworking Permitted?

Yes

Teleworking Details

Full Remote - Must have access to high speed internet

Estimated Salary/Wage

USD $20.00/Hr.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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