Customer Service & Logistics Coordinator

Overhead Door Corporation; Atlanta (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading door manufacturing company in Atlanta is seeking a Customer Service Representative. The role includes managing customer calls, processing orders, and assisting with inventory control. Candidates should have 1-3 years of customer service experience, excellent communication skills, and be willing to learn about products and processes. The position requires the ability to lift up to 50 pounds and stand for long periods in a non-climate controlled environment.

Qualifications

• 1-3 years of customer service experience, preferably in the door industry.
• Ability to communicate effectively with staff and customers.
• Basic math skills for order processing.

Responsibilities

• Perform light clerical work and manage customer calls.
• Assist with unloading and loading deliveries.
• Monitor daily shipments and assist with inventory controls.

Skills

Customer Service Experience

Attention to Detail

Problem Solving

Excellent Communication Skills

Basic Math Skills

Willingness to Learn

Education

High School Diploma or GED

Tools

MS Word

Excel

Access

Lotus Notes

Job description

Role and Responsibilities

Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).

Responsibilities

Role and Responsibilities

Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).

Ability to use hand tools and assist or complete modifications to products i.e. glazing, section width changes, insulating, etc. and fork truck operation.

Respond to customer requests for information concerning order tracking, order expediting and product availability.

Perform order entry at both sales invoicing level and request for products from supply plants.

Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.

Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.

Process all necessary paperwork for the daily operation of the sales center as required.

Delivery Responsibilities As Required. Including Driver Qualified (valid License).

Assist in unloading and loading vendor and customer vehicles.

Monitor completion of daily customer LTL shipment including UPS.

Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.

Other duties as assigned.

Qualifications

QUALIFICATIONS

1-3 Years Customer Service Experience, Door Industry Preferred.

Attention to detail and problem solving.

Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.

Working knowledge of PC’s and related software including MS Word, Excel, Access, Lotus Notes, etc.

Basic Math Skills Required.

Willingness to learn product and processes.

Education

High School Diploma or GED

Physical / Work Environment Requirements

Ability to stand for long periods of time in a non-climate controlled environment.

Ability to lift up to 50 pounds.

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This document does not crate an employment contract, implied or otherwise, other than an “at will” employment relationship.