Customer Care Representative I, II

Elevance Health; Mason (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Tuition reimbursement

401K match

Annual incentive bonus and pay increases

Job summary

Elevance Health is looking for a Customer Care Representative I, II in Mason, Ohio, to provide exceptional customer service. This role requires on-site training and a strong ability to analyze problems and offer solutions to customers efficiently.

The ideal candidate should have a High School diploma and at least 1 year of experience in a customer service role. Elevance Health offers opportunities for career growth, tuition reimbursement, and comprehensive health benefits.

Qualifications

• Requires 1 year of experience in an automated customer service environment.
• Strong oral, written, and interpersonal communication skills are vital.

Responsibilities

• Analyzes problems and provides solutions to customers.
• Documents inquiry outcomes and information accurately.
• Develops and maintains positive customer relations.

Skills

Empathy and customer service

Problem-solving skills

Analytical skills

Education

High School diploma or equivalent

Job description

Customer Care Representative I, II

Mason, Ohio

Location: This role requires associates to work from the posted locations full‑time, enabling consistent face‑to‑face collaboration and direct engagement. Candidates not within a reasonable commuting distance will not be considered, unless accommodation is granted as required by law.

This position will have on‑site training Monday‑Friday for the first 8 weeks, onsite post training (Nesting) for an additional 6 weeks. You must have 100% attendance during the full duration of training.

Start date: 8/31/2026

• Training hours: 8am - 5pm EST
• Post Training: Ability to work any 8‑hour shift M‑F between 8am and 11pm EST, possible weekend OT as needed

How you will make an impact

• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues.
• Provides external and internal customers with requested information.
• Proficient in all basic customer service functions.
• Receives and places follow‑up telephone calls/emails to answer customer questions.
• Outbound calls are conducted in the ZipDrug business area.
• Inquiries may also be on a walk‑in basis.
• May require deviation from standard practices and procedures with the assistance of a computerized system.
• Seeks, understands and responds to the needs and expectations of internal and external customers.

Here’s what Elevance Health offers

• A career path with opportunity for growth
• Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement.
• Affordable Health Insurance, Dental, Vision and Basic Life
• 401K match, Paid Time Off, Holiday Pay
• Annual incentive bonus and annual increases plan based on performance.

Minimum Requirements

• CCR I: Requires a HS diploma or equivalent and a minimum of 1 year of the company’s experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
• CCR II: Requires a HS diploma or equivalent and a minimum of 1 year of the company’s experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences

• The majority of each day will be spent on the phone. Ability to work from home with hard‑wired internet access and a quiet and private workspace strongly preferred.
• A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve member questions at the first point of contact preferred.
• A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns preferred.
• A composed individual able to multi‑task, navigating multiple computer applications and working efficiently while communicating and serving the customer preferred.
• Have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being accountable for commitments made to customers or others and ensuring follow‑ups are completed preferred.
• Flexible and quick learner, willing to adapt to changing customer and business needs preferred.

For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem‑solving skills, facilitation skills, and analytical skills.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [e-mail] for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.