Customer Care Representative I

The Elevance Health Companies, Inc.; Mason (OH); Hybrid; USD 34,000 - 52,000; Full time

Job summary

The Elevance Health Companies, Inc. is seeking a Customer Care Representative I for a hybrid role based in Mason, OH. The position starts with 16 weeks of on-site training at the Mason office, then transitions to virtual work with occasional office visits as needed.

Training runs 9:00 AM to 5:30 PM, Monday through Friday. The permanent shift will start between 10:30 AM and 11:30 AM, and candidates must live within a commutable distance to Mason, OH.

Qualifications

• High school diploma or equivalent required.
• Experience in an automated customer service environment preferred.
• Call center experience and/or healthcare background is a plus.
• Excellent verbal and written communication skills.
• Ability to analyze problems and provide clear solutions.

Responsibilities

• Respond to customer inquiries by phone and written correspondence regarding benefits and claims.
• Analyze issues and provide information or solutions.
• Operate a PC to access data and document activities in the system.
• Maintain positive relationships and coordinate with other teams to resolve requests.
• Research and analyze data to address service challenges.
• Handle follow-up calls and emails for routine questions under supervision.
• Use computerized systems for tracking and troubleshooting.
• Multitask across calls, texts, and emails while taking notes.

Skills

Call center experience

Healthcare environment experience

Strong communication

Problem-solving

Adaptability

Education

High School Diploma or equivalent

Tools

PC/Computer literacy

Job description

Job Overview

Customer Care Representative I – Virtual with on‑site training at the Mason, OH office. The position begins on September 14, 2026, with 16 weeks of on‑site training (9:00AM–5:30PM, Monday‑Friday). After training, the role will be performed virtually, with occasional office visits as needed. You will be assigned a permanent shift starting between 10:30AM and 11:30AM. Candidates must reside within a commutable distance to the Mason, OH location.

Responsibilities

• Respond to internal and external customer inquiries via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyze problems and provide information or solutions.
• Operate a PC/image station to obtain and extract data, documenting activities and changes in the database for accurate tracking and analysis.
• Maintain positive customer relationships and coordinate with various functions to ensure timely handling of requests and questions.
• Research and analyze data to address operational challenges and customer service issues.
• Handle follow‑up telephone calls and e‑mails for routine questions under immediate supervision.
• Use computerized systems for tracking, information gathering and troubleshooting.
• Multitask across calls, texts, facsimiles and electronic queues while taking notes and speaking to customers.

Expectations

• Maintain focus during extended periods of sitting.
• Perform well in a fast‑paced, high‑pressure environment.
• Demonstrate strong verbal and written communication, empathy, persistence and problem‑solving skills.
• Proficiency with digital tools and platforms to enhance productivity.
• Work structured schedule, with occasional overtime or flexibility based on business needs.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent.
• Previous experience in an automated customer service environment, or equivalent combination of education and experience.

Preferred Skills, Capabilities and Experiences

• Call center experience strongly preferred.
• Experience working in a healthcare environment strongly preferred.
• Strong oral, written and interpersonal communication skills.
• Problem‑solving, facilitation and analytical skills.
• Catastrophic analytic experience for URAC accredited areas (if applicable).

Equal Employment Opportunity Statement

Elevance Health is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit an Accessibility Accommodation Request Form.