Customer Care Representative - Floater Shift

Lineage; Chester (VA); Presencial; USD 22.000 - 37.000; Tempo integral

Benefícios oferecidos por esta vaga

On-the-job training

Career growth opportunities

Benefits after 30 days of employment

Resumo da vaga

Lineage is hiring a Customer Care Representative to manage order processing, track product availability, and respond promptly to customer inquiries. You will work closely with warehouse operations to coordinate daily shifts and ensure accurate invoicing and receipts.

This role emphasizes professional communication and precise recordkeeping in a fast-paced environment. Benefits begin after 30 days, and there is on-the-job training with opportunities for growth and advancement as Lineage continues

Qualificações

• High School diploma or GED required (facility dependent).
• Excellent verbal and written communication skills; English may be required.
• Excellent organizational skills and ability to multi-task/prioritize workload.
• Proficient computer skills including Microsoft Office Suite.
• May be required to lift a minimum of 20 lbs./9 kgs; weight may be more depending on facility.

Responsabilidades

• Process customer orders and verify accounts accurately in a timely manner.
• Verify inbound receipts for accuracy.
• Develop and maintain professional customer relationships.
• Generate customer reports (weekly/monthly late/bill reports) on request.
• Coordinate product availability and daily shift scheduling with warehouse team.
• Coordinate with Operations on client requests; expedite when necessary.
• Serve as first point of contact to resolve customer issues.
• Maintain and file documentation in an organized manner.

Conhecimentos

Verbal communication

Written communication

Organizational skills

Multi-tasking

Customer service mindset

Formação

High School diploma or GED

Ferramentas

Microsoft Office Suite

Descrição da vaga

Position: Customer Care Representative

Schedule Details:

(Primary Shift) Monday to Friday: 7:00 AM to 3:30 PM

(Floating Shift) Monday to Friday 2:00 PM to 10:30 PM

(Floating Shift) Sunday to Thursday 10:30 PM to 7:00 AM

Pay Range: $22/hour

Benefits:

• On-the-job training
• Opportunities for growth and career advancement
• Benefits after 30 days of employment

Perform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner.

KEY DUTIES AND RESPONSIBILITIES

• Invoice and verify accounts accurately and in a timely manner
• Verify inbound receipts for accuracy
• Develop and maintain customer relationships in a professional manner
• Generate customer reports per customer request (i.e. weekly, monthly late/bill reports)
• Coordinate availability of product and schedule for daily shifts with warehouse team
• Coordinate with Operations on special client requests; expediting when necessary
• Serve as first point of contact to resolve customer issues
• Maintain and file documentation in organized and comprehensive way

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Partner with Inventory and Operations to research inventory discrepancies and misplacements

MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)

• High School diploma or GED may be required depending on facility
• Excellent verbal and written communication skills; English may be required
• Excellent organizational skills, including ability to multi-task and prioritize workload
• Proficient computer skills, including Microsoft Office Suite
• May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility

Pay Range:$15.72 - $26.59

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers' requirements. Beyond that, you'll help us grow and learn on our journey to be the very best employer in our industry. We'll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.