Customer Care Supervisor

Lineage; Town of Conklin (NY); On-site; USD 62,000 - 93,000; Full time

Benefits offered by this job

Medical

Dental

Life & Disability

401k

Paid time off

Annual bonus

7 holidays

Job summary

Lineage in Town of Conklin, NY is seeking a Warehouse Customer Service Supervisor to oversee daily results of the warehouse operation. You will supervise and train direct reports, provide performance feedback, and assign duties to maintain productivity and accuracy.

You will serve as the billing and customer claims contact, handle escalated issues, coordinate with Operations on on-time turnaround, and generate regular reports on customer activity.

Qualifications

• 3 years customer service experience in warehousing and/or distribution environment.
• Excellent verbal and written communication skills with internal and external customers.
• Excellent problem-solving skills and attention to detail.
• Proficient computer skills, including Microsoft Office Suite.
• Must be able to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility.
• Ability to work a flexible work schedule and shift, including weekends if needed.

Responsibilities

• Supervise, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness.
• Serve as point of contact to receive billing and customer claims.
• Handle escalated customer issues and validate the claims.
• Coordinate with Operations to meet on-time turnaround goals.
• Partner with Operations to prepare regular reports of customer activity.
• Conduct root cause assessment to proactively improve customer services month over month.

Skills

Verbal and written communication

Problem-solving

Attention to detail

Microsoft Office Suite

Team supervision

Flexibility in schedule

Job description

Supervise a variety of general office and customer service activities critical to the daily results of the warehouse operation.

KEY DUTIES AND RESPONSIBILITIES

• Supervise, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness
• Serve as point of contact to receive billing and customer claims
• Handle escalated customer issues and validate the claims
• Coordinate with Operations to meet on-time turnaround goals
• Partner with Operations to prepare regular reports of customer activity
• Conduct root cause assessment to proactively improve customer services month over month

MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)

• 3 years customer service experience in warehousing and/or distribution environment
• Excellent verbal and written communication skills with the ability to interact with internal and external customers
• Excellent problem-solving skills and attention to detail
• Proficient computer skills, including Microsoft Office Suite
• Must be able to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility
• Ability to work a flexible work schedule and shift, including weekends if needed

Pay Range:$62,353.20 - $92,900.00

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits

• Lineage provides safe, stable, reliable work environments
• medical
• dental
• basic life and disability insurance benefits
• 401k retirement plan
• paid time off
• annual bonus eligibility
• a minimum of 7 holidays throughout the calendar year