Customer Care Representative - Floater Shift

Lineage, Inc.; Chester (VA); On-site; USD 22,000 - 37,000; Full time

Benefits offered by this job

On-the-job training

Opportunities for growth and career...

Benefits after 30 days of employment

Job summary

Lineage Logistics is hiring a Customer Care Representative for Chester, VA. This on-site role handles customer orders, tracks product availability, resolves inquiries, and maintains professional customer relationships daily.

The position offers on-the-job training, growth opportunities, benefits after 30 days, and a schedule with primary and floating shifts. A path toward leadership within the warehouse team is mentioned in the posting.

Qualifications

• Excellent verbal and written communication skills.
• Proficient computer skills, including Microsoft Office Suite.
• Ability to multi-task and prioritize workload.

Responsibilities

• Process customer orders and verify accounts accurately and promptly.
• Track product availability and coordinate with warehouse team.
• Resolve customer inquiries and maintain professional relationships.
• Generate reports as requested (weekly/monthly).
• Coordinate with Operations on special client requests; expedite when necessary.

Skills

Customer service

Communication

Microsoft Office

Education

High School diploma or GED

Tools

MS Office

Job description

## Customer Care Representative - Floater ShiftApply: On-Site: Chester, VA (1820 West Hundred Road, USA): Full time: Posted Today: R0110798**Position: Customer Care Representative****Schedule Details:** * # ***(Primary Shift) Monday to Friday: 7:00 AM to 3:30 PM**** # ***(Floating Shift) Monday to Friday 2:00 PM to 10:30 PM**** # ***(Floating Shift) Sunday to Thursday 10:30 PM to 7:00 AM*****Pay Range:** $22/hour **Benefits:*** On-the-job training* Opportunities for growth and career advancement* Benefits after 30 days of employment **Apply Today:** Don’t miss the chance to step into a leadership role on our warehouse team!Perform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner.# **KEY DUTIES AND RESPONSIBILITIES*** Invoice and verify accounts accurately and in a timely manner* Verify inbound receipts for accuracy* Develop and maintain customer relationships in a professional manner* Generate customer reports per customer request (i.e. weekly, monthly late/bill reports)* Coordinate availability of product and schedule for daily shifts with warehouse team* Coordinate with Operations on special client requests; expediting when necessary* Serve as first point of contact to resolve customer issues* Maintain and file documentation in organized and comprehensive way# **ADDITIONAL DUTIES AND RESPONSIBILITIES*** Partner with Inventory and Operations to research inventory discrepancies and misplacements# **MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)*** High School diploma or GED may be required depending on facility* Excellent verbal and written communication skills; English may be required* Excellent organizational skills, including ability to multi-task and prioritize workload* Proficient computer skills, including Microsoft Office Suite* May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facilityPay Range:$15.72 - $26.59Why Lineage? This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law. BenefitsLineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.