Customer Care Representative - Entry Level

Consociate Health; United States; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental and Vision Insurance

401K Plan with matching

Job summary

Consociate Health is looking for a Customer Care Representative to engage with clients, answer inquiries, and assist with plan and claim questions. The role requires strong communication skills and a positive attitude to represent our company effectively.

Applicants should have a High School diploma and ideally possess 1-3 years of experience in customer service or insurance billing. Benefits include paid time off, health insurance, and a 401K plan with matching.

Qualifications

• Minimum of one to three years of experience working with the public.
• Experience in insurance billing or customer service is recommended.

Responsibilities

• Answer telephone inquiries regarding claim status and plan benefits.
• Assist walk-in customers with plan/claim questions.
• Handle email inquiries from members, employers, and providers.

Skills

Customer service

Telephone communication

Active listening

Problem-solving

Education

High School Diploma

Job description

Job Description

The Customer Care Representative reports directly to the Customer Care Supervisor and Client Services Manager. This position is generally the first touch with our new clients and members, responding to customer inquiries in a professional and friendly manner. This position is Monday through Friday 8am-5pm.

Principal Duties and Responsibilities

• Answer telephone inquiries from insured members, employers, providers, etc. regarding claim status and plan benefits.
• Assist walk-in customers with plan/claim questions.
• Answer email inquiries from members, employers, and providers.
• Maintain knowledge of all Summary Plan Benefit manual of plans administered by Consociate.
• Perform other duties as assigned.

General Expectations

• Present a positive image of Consociate at all times.
• Provide and promote the delivery of services with a prevailing attitude of respect and recognition of the personal worth and dignity of every individual whether they are a customer or a coworker or supervisor.
• Communicate in a clear and concise manner, while also demonstrating receptivity through active listening.
• Identify and perform work that has not been specifically assigned, as needed.
• Adhere to established safety standards and utilize proper techniques to avoid work-related injuries.
• Continuously seek opportunities for improvement and suggest ways in which procedures/systems may be modified to accomplish tasks/goals efficiently and effectively.
• Demonstrate a teamwork philosophy by working cooperatively with others inside and outside the Client Services Division.
• Attend required in-service and staff meetings.
• Preserve the confidentiality of all business-sensitive information, including but not limited to that of insured groups and individuals, employees and applicants.

Benefits

• Paid time off
• Paid Holidays
• Medical, Dental and Vision Insurance
• Basic Group Life, Short Term and Long Term Disability
• Voluntary Life, Critical Illness and Accident Coverage
• 401K Plan: Employees are immediately eligible with a 2% automatic enrollment. Consociate matches up to 4% of an employees' annual salary.

Experience and Skills

High School Education required.

Minimum of one to three years of experience working with the public. Previous insurance billing or customer service background recommended.