Pre-Tax Benefits Service Specialist

Consociate-Health; Decatur (IL); Vor Ort; USD 19.000 - 25.000; Vollzeit

Zusammenfassung

Consociate-Health is offering an entry-level opportunity as a Pre-Tax Benefits Service Specialist in Decatur, Illinois. This full-time position requires providing exceptional customer service to clients and members, answering inquiries related to claims and benefits. Ideal candidates should have a high school education and some customer service experience.

You will be responsible for assisting clients through claims submission and promoting a positive image of Consociate. Join us and help make healthcare more accessible and affordable!

Qualifikationen

• Minimum of one to two years of experience working with the public.
• Previous banking or customer service background recommended.

Aufgaben

• Answer telephone inquiries from covered members and employers regarding claim status.
• Assist walk-in customers with benefit/claim questions.
• Communicate in a clear and concise manner.
• Maintain knowledge of all Pre-Tax Benefits for plans administered by Consociate.

Kenntnisse

Customer service skills

Communication skills

Active listening

Ausbildung

High School Education

Jobbeschreibung

• Job Level : Entry Level (less than 2 years)
• Level of Education : High School/GED
• Job Type : Full-Time/Regular
• Date Updated : 06/02/2026
• Years of Experience : Up to 2 Years
• Starting Date : Invalid Date
• Salary : $18.5 USD - TBD

Job Description

Consociate Health, a leading Third‑Party Administrator, offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, and creates continuous learning and embraces the ideas and diversity of others.

As part of our Mission to make Healthcare more accessible and affordable for our clients through innovation solutions and expert consultation, we value the inherent qualities that are foremost in our Mission, Vision, Values‑Compassion, Humility and Impact, which allow us all to create authentic relationships with our team and our clients.

Position Summary

The Pre‑Tax Benefits Service Specialist reports directly to the Pre‑Tax Benefits Supervisor and AVP of Client Services. This position is generally the first touch with our new clients and members, responding to customer inquiries in a professional and friendly manner.

Responsibilities

• Answer telephone inquiries from covered members and employers regarding claim status, benefits, eligible expenses, debit card status, etc.
• Assist walk‑in customers with benefit/claim questions.
• Answer email inquiries from members and employers.
• Maintain knowledge of all Pre‑Tax Benefits for plans administered by Consociate and IRS guidelines pertaining to those benefits.
• Assist with reviewing, auditing and processing of claims and documentation.
• Perform other duties as assigned.
• Present a positive image of Consociate at all times.
• Provide and promote the delivery of services with a prevailing attitude of respect and recognition of the personal worth and dignity of every individual whether they are a client, co‑worker or supervisor.
• Communicate in a clear and concise manner, while also demonstrating receptivity through active listening.
• Identify and perform work that has not been specifically assigned, as needed.
• Adhere to established safety standards and utilize proper techniques to avoid work‑related injuries.
• Continuously seek opportunities for improvement and suggest ways in which procedures/systems may be modified to accomplish tasks/goals efficiently and effectively.
• Demonstrate a teamwork philosophy by working cooperatively with others inside and outside the Client Services Division.
• Attend required in‑service and staff meetings.
• Preserve the confidentiality of all business‑sensitive information, including but not limited to that of client groups and individuals, employees and applicants.
• Greet all people in a prompt and courteous manner. Communicate in a warm and courteous manner, making eye contact and speaking in a tone of voice that matches words.
• Ask customers what they need and strive to exceed their expectations. Offer and provide assistance whether or not the request falls within your specific job duties.
• Assists customers through the pre‑tax benefits claim submission/balance inquiry/enrollment experience.
• Respond to customer requests in a timely manner, returning calls promptly and keeping them informed of delays before they ask.
• Take appropriate steps to resolve problems to the client’s satisfaction.
• Seek opportunities, provide value added services, and eliminate tasks that do not serve our client.
• Remain aware of products and services provided by Consociate.
• Project a positive, professional image when working.

Experience and Skills

Knowledge, Skills and Experience:

• High School Education required.
• Minimum of one to two years of experience working with the public. Previous banking or customer service background recommended.

EEO Statement

Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status or sexual orientation. Solely to help us comply with federal and state Equal Opportunity record‑keeping, reporting, and other legal requirements, we request that you complete this data information questionnaire. Refusal to complete this information will not subject any applicant or employee to adverse treatment. The information that you provide will be recorded and maintained in a confidential file, separate from all other records. This information will not be used in consideration for your employment.