Customer Care Representative/ Dispatcher

Pacific Office Automation Inc.; United States; On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k matching

Paid time off

FSA/HSA

Job summary

Pacific Office Automation is seeking a detail-oriented Customer Care Representative Dispatcher for our Sacramento, CA location. You will answer incoming support calls, create tickets, schedule service calls and work with technicians and sales staff to resolve issues.

The ideal candidate has 1–2 years dispatch or call center experience, strong phone skills and the ability to multi-task in a fast-paced environment; bilingual is a plus, and proficiency with Word/Excel is helpful.

Qualifications

• 1–2 years of dispatch or call center experience.
• Experience with IT ticketing systems.
• Experience using Unified Communications for business solutions.
• Strong phone and verbal communication with active listening.

Responsibilities

• Answer incoming support calls.
• Create support tickets on behalf of customers.
• Identify and elevate issues to Helpdesk.
• Document all call information according to SOPs.
• Use basic computer applications.
• Communicate with customers, technicians and salespeople.
• Schedule service calls.
• Meet monthly service goals.
• Recognize trends in customer calls and alert management.
• Route calls to appropriate resources.

Skills

Dispatch experience

Customer service

Phone communication

Multitasking

Tools

IT ticketing systems

Unified Communications

Microsoft Word

Microsoft Excel

Job description

Pacific Office Automation is the largest independently owned document imaging and technology dealers in the nation Since 1976 we have grown to over thirty branches located in eleven western states OR WA CA AZ NM NV UT ID CO TX & HI With over 40 years of success in office equipment and technology salesservice our growth and reputation have afforded us great relationships with top manufacturers such as Canon Sharp Konica Minolta HP Ricoh Lexmark and many more At Pacific Office Automation you will find an amazing technology company full of growth opportunities great benefits and passionate coworkers who aim to help you succeed Among our company goals we aim to be a long term employer That means providing employees with the training and certification they need to keep up with the fast changing technology of our office machines devices and software At POA we believe that all voices can and should be heard regardless of seniority or tenure.

Position

We are seeking a Customer Care Representative Dispatcher for our office in Sacramento CA Our ideal candidate will be detail oriented have experience with problem solving and will have excellent telephone and customer service skills.

Essential Job Duties

• Answer incoming support calls
• Create support tickets on behalf of customers
• Identify and elevate issues to Helpdesk
• Document all call information according to standard operating procedures
• Use basic computer applications
• Communicate with customers technicians and salespeople
• Schedule service calls
• Meet monthly service goals
• Recognize document and alert the management team of trends in customer calls
• Route calls to appropriate resources

Qualifications

• 1 2 years of previous dispatch experience andor call center agent
• Experience using IT ticketing support systems
• Experience using Unified Communications for business solutions
• Call Handling
• Strong phone and verbal communication skills along with active listening
• Proven ability to multi task and work in fast paced environments
• High attention to detail and strong organizational skills
• Experience with Microsoft Word and Excel
• Bi lingual is a plus

Benefits

• 20 23 an hour depending on experience
• Advancement and growth into leadership roles
• Team player environment
• MedicalDentalVisionLife insurance plans
• Matched 401kPTO Vacation Sick LeaveFSAHSA programs

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer All qualified applicants will receive consideration for employment without regard to race color national origin ancestry gender sexual orientation gender expression or identity age religion veteran status or any other characteristic protected by law We celebrate our employees differences because we know that diversity makes us stronger.

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