Customer Care Representative (Dispatcher)

Pacific Office Automation; Salem (OR); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Advancement into leadership roles

Medical/Dental/Vision/Life insurance plans

Matched 401k

PTO, Vacation, Sick Leave

FSA/HSA programs

Job summary

A leading document imaging firm in Salem, OR is seeking a Dispatcher for their Customer Care team. Responsibilities include managing incoming calls, assisting with order processing, and providing excellent customer service. Ideal candidates will have strong problem-solving abilities, attention to detail, and experience with multi-line phone systems. The position offers a starting compensation of $18/hr and opportunities for growth within the company.

Qualifications

• Detail-oriented with experience in problem-solving.
• Excellent telephone and customer service skills.
• Strong attention to detail and follow-through.

Responsibilities

• Field and transfer calls using multi-line phone system.
• Greet visitors and customers warmly.
• Assist with order processing and type lease documents.
• Maintain a neat and orderly reception area.

Skills

Problem-solving

Customer service

Strong communication

Attention to detail

Education

High School Diploma or AA Degree

Tools

Microsoft Word

Microsoft Excel

Multi-line phone units

Job description

Customer Care Representative (Dispatcher)

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Customer Care Representative (Dispatcher)

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Join to apply for the Customer Care Representative (Dispatcher) role at Pacific Office Automation

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Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

Do you like the versatility of juggling multiple tasks at once, being a resource for teammates that have questions, and have an excellent work ethic?

Our fast-paced, sales office is seeking a Dispatcher at our Salem, OR office. Our ideal candidate will be detail-oriented, have experience with problem-solving, and have excellent telephone and customer service skills.

Compensation: $18/hr

Essential Job Duties

• Answer multi-line phone system while fielding/transferring calls
• Greet visitors and customers with a pleasant, welcoming attitude
• Type lease documents
• Assist with order processing
• Posting, sorting, opening, and delivering mail
• Aiding headquarter employees with questions or concerns
• Organize and maintain a neat and orderly reception area for employees
• Provide clients with outstanding customer service
  
  

Qualifications

• High School Diploma or AA Degree
• Experience in Microsoft Word and Excel
• Experience with multi-line phone units
• Strong communication and problem-solving skills
• Solid job tenure and work ethic
• Strong attention to detail and follow-through
  
  

Benefits

• Advancement and growth into leadership roles
• Team-player environment
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA/HSA programs
• Compensation: $18/hr
  
  

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

#INDSP

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Business Supplies & Equipment

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