Customer Care Representative, 2nd Shift, Full Time

Jobtailor; Hales Corners (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Associated Bank in Wisconsin is seeking a Customer Service Representative to respond to inquiries by phone and email, troubleshoot issues, and promote bank products. The role requires bilingual English/Spanish communication and a commitment to professionalism.

You will mentor new teammates, collaborate across departments, and uphold all policies and regulations while delivering high-quality service to customers.

Qualifications

• High school diploma or equivalent.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.
• Bilingual English/Spanish proficiency (eligible for competitive language differential).

Responsibilities

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers’ needs.
• Mentor and train new team members to ensure consistent, high-quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

Skills

Customer service

Bilingual English/Spanish

Communication

Team collaboration

Education

High school diploma

Job description

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers’ needs.
• Mentor and train new team members to ensure consistent, high-quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

Requirements

• High school diploma or equivalent.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.
• Bilingual English/Spanish proficiency (eligible for competitive language differential).

Core Competencies

Demonstrates strong customer service skills with a focus on problem-solving and relationship-building. Proficient in bilingual communication, ensuring effective interactions with diverse clientele.