Call Representative - 403844

Atrium; New York (NY); On-site; USD 57,308,000 - 65,904,000; Full time

Benefits offered by this job

Health and dental benefits

Comprehensive benefits package

Job summary

Atrium is seeking a Call Representative to engage dental practices and guide consultative conversations. You will act as a trusted advisor, educating potential clients on innovative solutions that improve practice efficiency and patient outcomes.

The role involves outbound calls and about 35 hours per week in a fast-paced, high-growth environment. The ideal candidate has 3+ years in sales, including closing, and familiarity with Salesforce/Outreach.

Qualifications

• 3+ years of sales experience, including at least 1 year in a full-cycle closing role.
• Experience in a high-growth startup environment preferred.
• Commitment to continuous learning and professional development.
• Proficiency with Salesforce, Outreach, and other sales engagement tools.

Responsibilities

• Make outbound calls professionally and courteously.
• Provide accurate information about products, services, policies, and procedures.
• Document all customer interactions in the CRM or database.
• Escalate complex issues to the appropriate department or supervisor.
• Follow scripts and policies while maintaining a personalized customer experience.
• Collaborate with internal departments to ensure timely resolution of customer issues.
• Stay up to date on products, services, and system updates through training.

Skills

Sales

Full-cycle closing

Startup experience

Consultative selling

Education

Bachelor's degree

Tools

Salesforce

Outreach

CRM

Job description

Client Overview

Our client is a rapidly growing med-technology company transforming the way practices access high-quality products and services. They are focused on delivering innovative solutions that help medical professionals streamline operations and improve patient outcomes. The organization offers a fast-paced, startup-driven environment where employees have the opportunity to make a direct impact on business growth. They value ambitious, customer-focused professionals who thrive in collaborative, high-growth settings. They are currently seeking an experienced Call Representative to join their team.

Salary/Hourly Rate

$20/hr - $23/hr DOE

Position Overview

As a Call Representative, you will drive new business growth by engaging dental practices and conducting consultative sales conversations. You will serve as a trusted advisor to prospective clients, educating them on the company’s innovative solutions and demonstrating how they can improve practice efficiency and patient outcomes. This role is ideal for a motivated Call Representative professional who thrives in a fast-paced, high-growth environment. This person will be required to work about 35 hours per week.

Responsibilities Of The Call Representative

• Make outbound calls professionally and courteously.
• Assist customers by providing accurate information about products, services, policies, and procedures.
• Document all customer interactions accurately in the company's CRM or database.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Follow established scripts, call guidelines, and company policies while maintaining a personalized customer experience.
• Collaborate with internal departments to ensure timely resolution of customer issues.
• Stay up to date on company products, services, and system updates through ongoing training.

Required Experience/Skills For The Call Representative

• 3+ years of sales experience, including at least 1 year in a full-cycle closing role.
• Experience working in a high-growth startup environment is preferred.
• Demonstrated commitment to continuous learning and professional development.
• Proficiency with Salesforce, Outreach, and other sales engagement tools.

Preferred Experience/Skills For The Call Representative

• A strong interest in being part of a Sales team.
• A positive attitude in a collaborative work environment.
• The ability to build strong relationships.

Education Requirements

• Bachelor’s degree strongly preferred, but not required.

Benefits

• Comprehensive benefits package, including health and dental.