Customer Care Representative

nVent; Solon (IA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) retirement plan with company‑m,

Employee stock purchase plan

Tuition reimbursement

Job summary

nVent seeks an experienced customer service professional to support order management and quote generation for our Iowa area operations. You will collaborate with internal teams and customers to ensure accurate orders, on-time shipments, and effective resolutions.

Through Salesforce CRM and Infor M3 ERP, you will manage inquiries, resolve discrepancies, and provide timely pricing guidance in a fast-paced manufacturing setting. Strong communication and organization are essential for success.

Qualifications

• Bachelor’s degree preferred; 3+ years in a customer service setting.
• Experience in a manufacturing environment is preferred.
• High-volume order entry, order management, and price quote generation experience preferred.
• Excellent communication with technical and non-technical customers.
• Ability to plan, organize, and prioritize workload to meet deadlines while multitasking.
• Cross-functional collaboration with engineering, product management, and shipping to ensure customer service excellence.
• Proficient in Microsoft Office; Infor M3 ERP experience preferred.

Responsibilities

• Manage complete order-to-cash process.
• Interface with customers and internal teams to resolve discrepancies and returns.
• Provide price quotes and respond to inquiries via phone and email, coordinating with Transportation, Distribution, and Finance.
• Maintain Salesforce CRM records and track order status.
• Support cross-functional teams to determine shipping dates and backorder resolutions.

Skills

Customer service

Order entry

Price quotes

Salesforce CRM

Infor M3 ERP

Microsoft Office

Team collaboration

Education

Bachelor's degree

Tools

Salesforce CRM

Infor M3 ERP

MS Office

Job description

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

• Play an integral role in achieving the company objectives by efficiently and effectively partnering with the Outside Sales team to provide superior service to your territory.

• Interface, communicate, build and maintain positive relationships with internal and external customers.

• Be responsible for complete order management process (quote to cash).

• Investigate, validate and work to resolve customer discrepancy claims and material return requests.

• Work with cross functional teams to manage customer back orders and lead time inquiries, including working with Planning and Manufacturing to determine accurate shipping dates.

• Resolution of price discrepancies identified at the time of order.

• Answer inquiries received via phone and email, often by working with other departments such as Transportation & Distribution, Product Management, Engineering, Technical Support, Sales, Planning, and Finance to facilitate a resolution prior to communication with the customer.

• Work with our SalesForce.com CRM to respond to customer inquiries.

YOU HAVE:

• Bachelor’s Degree is preferred; 3+ years’ experience in a Customer Service setting preferred.

• Experience in a manufacturing environment is preferred.

• Experience in a fast-paced, high-volume customer service environment ideally with extensive order entry, order management, and price quote generation is preferred.

• Excellent communication skills with both technical and non-technical customers.

• Strong ability to plan, organize, and prioritize workload to meet deadlines while multitasking and managing shifting priorities.

• Collaborative approach to working across departments including technical support, engineering, sales, product management, and shipping & receiving to ensure customer service excellence.

• Proficient in Microsoft Office Suite. Experience with Infor M3 ERP software preferred.

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

  • nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.

  • Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.

Commitment to strengthen communities where our employees live and work

• We encourage and support the philanthropic activities of our employees worldwide

  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:

• Innovative & adaptable

• Dedicated to absolute integrity

• Focused on the customer first

• Respectful and team oriented

• Optimistic and energizing

• Accountable for performance

Benefits to support the lives of our employees

At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.

• A 401(k) retirement plan and an employee stock purchase plan — both include a company match.

• Other supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.