Customer Care Representative

Woodside Homes

Roseville (CA)

On-site

USD 75,000 - 85,000

Full time

14 days+

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Benefits offered by this job

401(k)

Health insurance

Paid time off

Disability insurance

Employee assistance program

Vision insurance

Job summary

A leading company in homebuilding is seeking a Customer Care role, responsible for implementing positive customer experiences and managing warranty issues. The ideal candidate should possess strong customer service skills and experience in construction, fostering relationships and upholding high satisfaction standards.

Qualifications

5 years in customer service or construction preferred.
Strong desire for continued growth and learning.
Ability to work independently and adapt quickly.

Responsibilities

Accountable for the overall implementation of the Customer Care Experience.
Ensure timely response to all warranty concerns.
Manage warranty cost controls and oversee subcontractor work.

Skills

Customer service

Construction experience

Adaptability

Multi-tasking

Effective relationships

Self-motivated

Education

High school diploma or equivalent

Tools

Accounts management tool understanding

Job description

This range is provided by Woodside Homes. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $85,000.00/yr

ABOUT WOODSIDE HOMES

Since 1977, the Woodside Homes name has been synonymous with integrity, excellence, and design innovation. As one of America's top 30 homebuilders, we are committed to providing the knowledge, experience and processes that encourage our customers to realize their ideal lifestyle.

Now, Woodside has found its own place to call home as part of Sekisui House, a 50-year-old global company that has built more than 2.3 million homes, sharply focused on creating comfortable spaces as a part of ecologically sound communities. Sekisui House's financial and internal strength will help us introduce energy saving technologies and environmental standards that are new to the United States, along with the superior level of service that home buyers have come to expect from Woodside Homes.

To you, our customers, our promise remains unchanged: every decision we make when designing, building and delivering your home is thoughtful and smart… Better By Design.

Our Values:

· We have a Passion for our customers.

· We conduct our business with Integrity.

· Our environment is one of Teamwork and Trust.

· We pursue Excellence in everything we do.

· Being Good Stewards, we create value for our stakeholders through profits and growth.

THE ROLE

Job Overview:

Responsibilities are to be accountable for the overall implementation of the Customer Care Experience with the Woodside Customer. Ensure timely response to all warranty concerns and have a passion for excelling in customer satisfaction. Passion for delivering service levels above customer expectations is a must.

Responsibilities (Including but not limited to):

Organizes and prioritizes written lists of warrantable items to be completed
Works closely with Sales, Purchasing and Construction Teams to ensure the timely and comprehensive follow-up to homeowner specifications and concerns
Manages warranty cost controls by having a complete knowledge of all scopes of work
Manages trade accountability, defines Woodside Homes warranty standards for buyers and works with Construction Superintendent on the delivery of completed homes
Responsible for scheduling subcontractors to make corrections and supervising work of subcontractors
Verifies work progress and completion of assigned vendor tasks
Responsible for following up with customers to ensure complete satisfaction of warranty preservations
Assigns accountability for expenses/back charges as based on detailed inspection of work and compliance with Woodside policies and procedures

Candidates Will Need to Meet the Following Qualifications:

High school diploma or equivalent
Minimum of five years of customer service or construction experience
Highly adaptable and extremely quick thinking on their feet
Self-motivated with the ability to work independently.
Strong ability to multi-task
Outgoing, professional demeanor with the ability to establish and maintain effective relationships
Computer literacy and an understanding of accounts management tool like JDE, Hyphen or equivalent will be highly regarded
Minimum of 5 years' experience in a customer – facing role: with achievements in customer satisfaction metrics
Strong desire for continued growth and learning

Job Type: Full-time