Customer Care Representative

ACL Digital; Nashville (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading legal services firm seeks a candidate to assist in coordinating schedules, conducting client interviews, and providing legal research support. The ideal candidate will have a bachelor’s or associate degree, excellent communication skills, and proven technical proficiency. Responsibilities include managing casework and assisting with legal document preparation. This position in Nashville, Tennessee offers a chance to work in a dynamic environment with an emphasis on efficiency and client service.

Qualifications

• Customer service or call center experience is preferred.
• Proven technical skills in Microsoft Word, Excel, and Outlook.
• Excellent time management with the ability to meet deadlines.

Responsibilities

• Assist in coordinating and communicating schedules to clients.
• Conduct client interviews and compile case data for attorney recommendations.
• Provide legal research and draft legal documents.

Skills

Customer service or call center experience

Excellent verbal and written communications skills

Proven technical skills (e.g., Microsoft Word, Excel, Outlook, PowerPoint, SharePoint)

Excellent time management skills

Critical thinking and problem-solving skills

Keen attention to detail

Education

Bachelor’s or associate degree

Job description

Overview

• Assist in coordinating and communicating schedules to internal/external Clients.
• Conduct client interviews, collect facts and information, and compile case data to provide recommendations to an attorney.
• Timely management of casework, including proper documentation and case resolution.
• Provide legal research, analysis of legal papers, and draft legal documents. Document findings accurately.
• Work efficiently / effectively in multiple databases to extract information.
• Attend workgroup meetings and participate in discussions.
• Assist leadership team, as necessary.

Requirements and Skills

• Must have a bachelor’s or associate degree.
• Customer service or call center experience a plus.
• Proven technical skills (e.g., Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.).
• Excellent time management skills with the ability to prioritize work to meet specific deadlines with minimal supervision.
• Excellent verbal and written communications skills.
• Keen attention to detail and adherence to deadlines.
• Strong time management, note-taking, email organization, and distribution skills.
• Critical thinking and problem-solving skills.