Call Center Customer Care Team (Part-Time)

NORCO INC; Meridian (ID); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health, Vision & Dental

HSA

FSA

Life Insurance

401(k) with Employer Matching

Tuition Reimbursement

Employee Discount

Job summary

Norco, Inc in Meridian, Idaho is seeking a part-time Call Center Customer Care team member to join the Medical Resupply Department. The role focuses on handling inbound calls, educating customers on medical products, and guiding them through shipping and billing inquiries from Monday to Friday, 10am–3pm.

Candidates should possess strong phone and computer skills, attention to detail, and the ability to multi-task while delivering exceptional customer service to replenish medical supplies.

Qualifications

• Inbound call handling and active listening skills.
• Strong typing and computer skills.
• Ability to multi-task and manage time effectively.
• Call center experience is a plus.

Responsibilities

• Handle inbound calls and provide timely customer solutions.
• Identify needs, clarify information, and resolve inquiries.
• Educate customers on medical products and services.
• Follow established processes to resolve issues.
• Support care continuity for community agencies.
• Lead customers through shipping and billing inquiries.
• Document conversations thoroughly.

Skills

Phone skills

Verbal communication

Time management

Decision making

Typing

Data entry

Tools

Office 365

Custom software

Job description

#1018

Meridian, Idaho, United States

Job Description

Call Center Customer Care Team (Part-Time)

1303 S Silverstone Way, Meridian, ID 83642, USA

Part-time

Are you a confident, customer-oriented individual? Do you enjoy engaging with others and working to meet individual needs? If so, Norco is seeking friendly, confident individuals to join our Customer Care team, a part of Norco's Medical Resupply Department. Customer care team members work in our progressive contact center to provide exceptional, personalized service to our customers to replenish medical supplies. Contact Center team members handle inbound calls seeking to create a positive and productive experience for each caller. Main responsibilities of the position include:

• Manage inbound calls in an efficient and timely manner
• Identify needs, clarify information, and provide timely customer solutions
• Educate customers on options for diverse medical products and services
• Follow proven processes and best practices to resolve customer inquiries
• Support community agencies in the continuity of care as their patients transition their healthcare
• Lead customers through shipping and billing inquiries
• Document customer conversations and interactions in a comprehensive, thorough manner
• Mon-Fri 10am-3pm

Qualifications

While comprehensive hands on training is provided, some of the skills we value include a variety of the following:

• Strong phone and verbal communication skills supported by active listening skills
• Sense of urgency, professionalism, and proven time management skills
• Confident and engaging in their work with other employees and customers
• Sound decision-making abilities
• Ability to multi-task, set priorities, and manage time effectively
• Possess fundamental typing and computer skills
• Accurately enter data into custom software and Microsoft Office 365 applications

Additional consideration given to candidates with the following work experience(s)

• Contact/call center experience

Additional information

Norco offers competitive compensation and a comprehensive benefit package, including:

• Employee Stock Ownership Plan (ESOP) - Take ownership in the company you work for
• Health, Vision and Dental Insurance
• Health Savings Account (HSA)
• Medical and Dependent Care Flex Accounts (FSA)
• Life Insurance provided at no cost to employees by Norco
• 401(k) with Employer Matching
• Employee Tuition Reimbursement
• Employee Discount on products sold by Norco

Company Description

Founded in 1948, Norco is headquartered inBoise, Idahoand has more than 80branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family andemployee owned company weoperate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies.Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership(ESOP).

At Norco we sharea common mission:"Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. Wework hard every day to serve others and create rich lives for ouremployees, their families, and the communities where we work and live.

Norco, Inc is an Equal Opportunity/Affirmative Action Employer
Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Norco, Inc is a drug-free workplace

Location(s)

1303 South Silverstone Way, Meridian , Idaho 83642 , United States