Customer Service Representative

Pay.Com; Orlando (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

Clopay Corporation is seeking a Customer Service Representative to join our Orlando location. The ideal candidate will facilitate communication with customers, assist in pricing and order management, and handle various administrative responsibilities.

Requirements include a high school degree and 3-5 years of customer service experience. This position offers a chance to grow within a company that prioritizes employee commitment and community focus.

Qualifications

• Minimum of 3-5 years of customer service experience, preferably in a manufacturing environment.
• Basic computer skills are required.
• Previous clerical or office experience is beneficial.

Responsibilities

• Communicate with customers in person and via telephone.
• Assist in pricing quotes and orders.
• Balance daily invoice edit and audit open order reports.
• Manage invoicing on COD and open-term accounts.
• Handle incoming telephone calls and administrative duties.

Skills

Customer service experience

Basic computer skills

Familiarity with Microsoft Office

Education

High school degree

Job description

Open the Door to Your Future with Clopay Corporation & CornellCookson

At Clopay Corporation, we are more than just North America’s largest residential and commercial garage door manufacturer—we are a powerhouse of innovation, safety, and design. Through our premier brands, we lead the industry in providing groundbreaking high-performance closure solutions for both the places people call home and the spaces where the world does business.

Headquartered in Mason, Ohio, and operating state-of-the-art manufacturing facilities in Troy, Ohio, Mountaintop, Pennsylvania, and Goodyear, Arizona, we are a proud American-owned company and a wholly-owned subsidiary of Griffon Corporation. Our reach extends across 55+ distribution centers and thousands of retail locations in the U.S. and Canada ensuring that we deliver the right door for every opening – from homes to businesses and beyond.

By joining our team, you become part of a legacy that blends the residential elegance of Clopay, known as “America’s Favorite Garage Doors,” with the industrial strength and 180‑year heritage of our rolling brands, Cornell and Cookson. Together, we secure everything from family garages to the world’s most iconic stadiums and skyscrapers.

We currently have an opening for a Customer Service Representative in our Orlando location. Responsibilities include:

In this position, the successful candidate will perform the following job responsibilities:

• Communicate with customers in person at the Distribution Center and by telephone in entering orders under automation system controls.
• Assist in pricing of quotes and orders under automation system controls.
• Balance daily invoice edit.
• Audit open order reports weekly.
• Follow up on customers' claims for credit.
• Manage all system invoicing on COD and open‑term accounts.
• Manage bookkeeping procedures required for setting up and maintaining current open terms and C.O.D. accounts, including requisitions for new customer codes.
• Assist with furnish and install programs whenever necessary, and process furnish and install invoicing and installer payables.
• Distribute all incoming and outgoing mail.
• Handle all incoming telephone calls: field telephone calls for product, as well as calls concerning bookkeeping or accounting matters.
• Various administrative duties

Job Requirements:

• A high school degree is required, along with a minimum of 3-5 years of customer service experience, preferably in a manufacturing environment.
• Basic computer skills are required with a familiarity of Microsoft Office Products.
• Previous clerical or office experience is beneficial.

Why Choose a Career With Us?

We don't just manufacture doors; we engineer the “front door” of the American dream and the security of global commerce. At Clopay, we believe our strength lies in our people. From our design engineers to our manufacturing associates and delivery drivers, every member of the team plays a vital role in our success.

Our team members thrive because we prioritize:

• Unrivaled Scale: Work for a market leader with a massive manufacturing footprint and a reputation for excellence that spans nearly two centuries.
• A Culture of “What’s Next”: We invest heavily in automation, sustainable materials, and smart‑home integration to stay ahead of the curve.
• Commitment to People: As a Griffon Corporation company, we provide the stability of a large organization with the tight‑knit, collaborative feel of a specialized craft team.
• A Legacy of Expertise: Join our “Pioneer Club”—a group of over 440 employees who have been with us for 20 years or more. We offer the stability of a market leader and a place where you can truly grow a lifelong career.
• Commitment to Innovation: We aren’t just keeping up with industry trends; we’re setting them. Whether it’s our exclusive WINDCODE technology or our award‑winning designs, we provide the tools for you to do your best work.
• Community Focused: Our success is linked to the well‑being of our neighbors and communities. Through our partnership with Habitat for Humanity, Clopay employees help provide homes and security to families in the communities where we live and work.

Equal Employment Opportunity