Customer Service Support Assistant

Apollotek International Inc.; Irvine (CA); On-site; USD 35,261 - 50,000; Full time

Benefits offered by this job

Paid time off

Opportunities for growth and cross-training

Job summary

Apollotek International Inc. is looking for a dedicated Customer Service Support Assistant in Irvine, CA. In this full-time position, you'll assist both internal and external customers, addressing their needs and ensuring a positive experience. The ideal candidate will be bilingual in Spanish, possess strong communication skills, and be adept at using technology to manage high volumes of inquiries while maintaining organization and professionalism. Opportunities for growth and cross-training are available, with a competitive salary range.

Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Fluent in both English and Spanish.
• Excellent organizational skills with the ability to prioritize tasks.

Responsibilities

• Receive a high volume of inbound calls, text messages, and emails.
• Use customer service best practices to build rapport and maintain positive relationships.
• Document all customer interactions accurately and promptly.

Skills

Bilingual in Spanish

Computer savvy

Phone and verbal communication skills

Ability to work well under pressure

Highly organized

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

6 days ago Be among the first 25 applicants

We are seeking aCustomer Service Support Assistantto join our team. In this role, you will communicate with both internal and external customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great experience with our company.

The ideal candidate is:

• Bilingual in Spanish (MUST)
• Friendly and professional
• Computer savvy
• Able to work well under pressure

Key Responsibilities

• Receive ahigh volume of inbound calls, text messages, and emails
• Use customer service best practices tobuild rapport and maintain positive relationshipswith customers
• Document all customer interactionsaccurately and promptly
• Attend ongoing trainings to maintainup-to-date knowledge and skills

Qualifications

• High school diploma or GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and Microsoft Excel and Word
• Excellentphone and verbal communication skills
• Ability towork well under pressure
• Highly organized with the ability toprioritize tasks and manage time effectively
• Fluent in both English and Spanish (Required)
• Paid time off and holidays
• Opportunities for growth and cross-training

Job Type: Full-time

Pay: $35,261.16 - $50,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Language:

• Spanish (Required)

Ability to Commute:

• Irvine, CA 92618 (Required)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Manufacturing

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