Customer Care Representative

Rydell; Grand Forks (ND); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) matching

Paid time off

Employee assistance program

Employee vehicle purchase program

Volunteer time off

Job summary

Rydell Auto Center is seeking a Customer Care Representative with excellent customer service skills in a fast-paced environment. The role involves assisting customers through sales, service and inquiries via phone and email to ensure 100% satisfaction.

Schedule is 10am–7pm Monday–Friday with every 4th Saturday; pay is $17.00/hour. Benefits include health, vision and dental insurance, disability and life insurance, 401(k) with company matching up to 4%, paid time off, and in-house programs

Qualifications

• Experience with customer service in a fast-paced environment.
• Ability to communicate customers' interests, needs and requests to management and sales personnel.
• Professional personal appearance.
• Enthusiastic personality with an upbeat, friendly demeanor on the phone.
• Strong work ethic and reliability.

Responsibilities

• Assist customers through all aspects of sales, service and general inquiries via phone and email - ensure 100% customer satisfaction.
• Support sales staff and management by scheduling customer appointments.
• Handle customer complaints diplomatically and refer to the appropriate individual for resolution.
• Generate and prospect new customers through owner loyalty processes.
• Provide long-term follow up to the lease portfolio, manifests and internal customer database.
• Communicate with callers in a professional, friendly and efficient manner to minimize hold time.
• Assist managers with various clerical duties as needed.
• Be friendly, professional, courteous and efficient with all customers and employees.
• Familiarize yourself with department structures & internal procedures for assisting customers.

Skills

Customer service

Communication

Professional appearance

Positive attitude

Phone etiquette

Team player

Tools

Microsoft Office

Job description

We are seeking a Customer Care Representative with excellent customer service skills and a winning attitude. This position is ideal for an energetic individual that enjoys technology, interacting with people and working in a fast-paced, high energy environment.
At Rydell Auto Center, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Rydell is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Schedule/Pay

• Schedule is 10am-7pm Monday-Friday and every 4th Saturday
• Pay is $17.00/hour

Benefits

• Health, vision, and dental insurance with family and child coverage
• Short and long-term disability insurance and life insurance at group rates
• After 1 year, a 401(k) with company matching dollars up to 4%
• Paid time off
• We also offer great “in-house” benefits including discounted services, an employee assistance program, an employee vehicle purchase program and paid time off to volunteer.

Responsibilities

• Assist customers through all aspects of sales, service and general inquiries via phone and email - ensure 100% customer satisfaction
• Support sales staff and management by scheduling customer appointments
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Generate and prospect new customers through owner loyalty processes
• Provide long-term follow up to our lease portfolio, manifests and internal customer database
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

• Experience with Microsoft Office
• Ability to communicate customers' interests needs and requests to management and sales personnel
• Professional personal appearance
• Enthusiastic personality
• Upbeat, positive, "smile" on the phone
• Professional work ethic

We are an equal opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are committed to providing a safe, drug-free work environment.

Applicants must be willing to submit to a pre-employment background check and drug test.