CUSTOMER CARE REPRESENTATIVE

TAD-CRYSTAL LAKE LTD; Crystal Lake (IL); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Training & development

Flexible Scheduling

Career Advancement Opportunities

Interacting with pets

Job summary

TAD-CRYSTAL LAKE LTD is seeking a friendly Front Desk Associate for our busy clinic in Crystal Lake, IL. You will be the first point of contact for pet owners, greeting clients and checking in pets, while ensuring a welcoming and efficient front desk experience.

Responsibilities include scheduling appointments, processing payments, collecting owner and pet information, answering phones, and cross-training to support veterinarians and assistants.

Qualifications

• Excellent customer service skills.
• Effective communication with clients and coworkers.
• Comfortable working with a variety of animals.
• Proficient in Microsoft Office, scheduling software, and other technology.

Responsibilities

• Greet owners as they arrive.
• Check-in animal patients for their appointments.
• Collect and confirm pet and owner information.
• Answer phones.
• Schedule, confirm, and cancel appointments.
• Process payments.
• Cross-train to assist Assistants and Veterinarians.

Skills

Customer service

Communication

Animals handling

Tools

Microsoft Office

Scheduling software

Job description

Benefits:

• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Profit sharing
• Training & development
• Vision insurance
• Wellness resources

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation
• Fun Working Environment
• Interact with Pets

Job Summary

Are you a pet lover with a passion for customer service? If so, we’d like to hear from you! We are seeking an outgoing and organized individual to be the Front Desk Associate at our busy clinic. As the Front Desk Associate, you will be the first point of contact for our customers. You will greet pet owners and check in pets, schedule appointments, process payments, and generally ensure that a clinic is a welcoming place.

Responsibilities

• Greet owners as they arrive
• Check-in animal patients for their appointments
• Collect and confirm pet and owner information
• Answer phones
• Schedule, confirm, and cancel appointments
• Process payments
• Other administrative duties, as assigned
• cross train to assist Assistants and Veterinarians

Qualifications

• Excellent customer service skills
• Effective communication with clients and coworkers
• Comfortable working with a variety of animals
• Proficient in Microsoft Office, scheduling software, and other technology