Customer Care Representative

Jobtailor; Arizona; On-site; USD 36,000 - 56,000; Full time

Job summary

The Hartford in Arizona is seeking a customer-focused claims representative to initiate claims, promote digital self-service, and document information across multiple applications. You will deliver exceptional service while upholding our brand standards.

You must have a background in customer service or related fields, excellent communication and problem-solving skills, and the ability to work in a fast-paced environment. Spanish language skills are a plus.

Qualifications

• Background in customer service, call center, insurance, retail, restaurant or a related field.
• Ability to work in a fast-paced complex environment while navigating multiple programs.
• Problem solving and critical thinking with strong attention to detail.
• Excellent communication skills with ability to empathize with customers and colleagues.
• Adaptability.
• High School Diploma or equivalent experience required.
• Spanish bilingual a plus.

Responsibilities

• Initiate claims according to claims best practices, as assigned and provide exceptional customer service.
• Promote digital self service capabilities.
• Utilize multiple computer applications to accurately document claim information.
• Have a dedicated workspace free from distractions during work and training hours.
• Required to commit to the training and work schedule.
• Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.

Skills

Customer service

Communication

Adaptability

Attention to detail

Empathy

Education

High School Diploma or equivalent

Job description

Responsibilities

• Initiate claims according to claims best practices, as assigned and provide exceptional customer service.
• Promote digital self service capabilities.
• Utilize multiple computer applications to accurately document claim information.
• Have a dedicated workspace free from distractions during work and training hours.
• Required to commit to the training and work schedule.
• Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.

Requirements

• A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field.
• Ability to work in a fast-paced complex environment while navigating multiple programs.
• Problem solving and critical thinking skills with strong attention to detail.
• Excellent communication skills with ability to empathize with customers and colleagues.
• Adaptability.
• High School Diploma or equivalent experience required.
• Spanish bilingual a plus.

Core Competencies

Demonstrates strong customer service skills in a fast-paced environment, effectively utilizing problem-solving and critical thinking abilities to enhance customer interactions. Proficient in navigating multiple computer applications while maintaining attention to detail and adaptability.