Customer Care Representative I

Jobtailor; Connecticut; On-site; USD 32,000 - 46,000; Full time

Job summary

Jobtailor in Connecticut is seeking a customer service professional to support insurance benefits queries, provider contracts, eligibility and claims. You will handle inquiries by phone and email, document activities, and maintain data in the company systems.

The role emphasizes problem solving, strong communication, and collaboration with cross-functional teams to deliver timely resolutions in a healthcare environment.

Qualifications

• HS diploma or equivalent.
• Previous experience in an automated customer service environment.
• Call center experience strongly preferred.
• Experience working in a healthcare environment strongly preferred.
• Strong oral, written and interpersonal communication skills.
• Problem‑solving skills.
• Facilitation skills.
• Analytical skills.

Responsibilities

• Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues.
• Provides external and internal customers with requested information.
• Receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
• Uses computerized systems for tracking, information gathering and troubleshooting.

Skills

Oral & written communication

Interpersonal skills

Problem solving

Facilitation

Analytical thinking

Education

High school diploma

Tools

PC

Computerized Systems

Job description

Responsibilities

• Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues.
• Provides external and internal customers with requested information.
• Receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
• Uses computerized systems for tracking, information gathering and troubleshooting.

Requirements

• HS diploma or equivalent.
• Previous experience in an automated customer service environment.
• Call center experience strongly preferred.
• Experience working in a healthcare environment strongly preferred.
• Strong oral, written and interpersonal communication skills.
• Problem‑solving skills.
• Facilitation skills.
• Analytical skills.

Core Competencies

Demonstrates strong problem‑solving, analytical, and facilitation skills while providing exceptional customer service in a healthcare environment. Proficient in utilizing computerized systems for effective information tracking and communication.

Tools & Technologies

• PC
• Computerized Systems