Customer Care Rep

Omnimax Careers; Puyallup (WA); On-site; USD 33,062 - 41,328; Full time

Job summary

Gibraltar Building Products in Puyallup, WA is seeking a Customer Care Representative to join our Nu-Ray Metals facility. The CCR will work closely with internal departments to ensure accurate and timely order entry and fulfillment for end customers.

The role requires 1+ year in customer-facing work, familiarity with ERP systems, and strong Office skills. You will assist with daily priorities, provide technical assistance, and help maintain high service levels across the business.

Qualifications

• Minimum of 1-year experience in a customer-facing role.
• Experience in manufacturing, construction, or building products is beneficial.
• Knowledge of Salesforce and Oracle/Avante or other ERP is preferred.
• Must be able to function in a fast-paced environment.
• Strong written and verbal communication skills.

Responsibilities

• Maintain suitable availability in the phone system, delivering professional customer service.
• Perform high-volume tasks such as order entry and product sample requests.
• Manage workload and customer communication through Oracle, following defined processes for case management.
• Support continuous improvement within the Customer Service team with leadership.
• Provide product knowledge to distributors, retailers, contractors, architects, and homeowners.

Skills

Customer service

ERP systems

Microsoft Office

Communication

Attention to detail

Organizational skills

Education

High School degree

Bachelor's degree

Tools

Salesforce

Oracle/Avante ERP

Job description

Puyallup
507 N Levee Rd
Puyallup, WA 98371, USA

Puyallup
507 N Levee Rd
Puyallup, WA 98371, USA

Locations

Showing 1 location
Puyallup
507 N Levee Rd
Puyallup, WA 98371, USA
Puyallup
507 N Levee Rd
Puyallup, WA 98371, USA

+0 more locations
less locations

• On-site


• Pay or shift range: $24 USD to $30 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.


• Customer Care


• Full-Time


• Requisition #: CUSTO002483

Description

We are seeking a Customer Care Representative (CCR) to join our team at our Nu-Ray Metals facility in Puyallup, WA. The CCR will work closely with other internal departments (such as Field Sales, Manufacturing, Credit, etc) to ensure accurate and timely order entry and fulfillment of products to its end customers. The CCR will utilize various processes, guidelines, and systems to manage customer order activity. In general, the CCR will be able to provide technical assistance and prioritize and manage daily responsibilities such that they are completed in an efficient and effective manner.

This job must be carried out in compliance with the Gibraltar Code of Business Ethics and Conduct, Gibraltar policies and procedures as well as all Federal, State, and Local laws, including the Sarbanes-Oxley Act of 2002.

PRINCIPAL RESPONSIBILITIES, DUTIES & TASKS (list in order)

• Maintain a suitable level of availability in the phone system, delivering professional and engaging customer service.


• Performs high volume of specific tasks, such as order entryandproduct sample requests.


• Manage workload and customer communication throughOracle, following defined processes for case management.


• Fosters a culture of continuous improvement within the Customer Service team by actively seeking improvement opportunities and developing and partnering with leadership to implement solutions.


• Demonstrate basic knowledge of products, their use, and how they relate to other products, to provide general product-related technicalassistanceto distributors, retailers, contractors, architects, and homeowners.


• Perform any other job-related duties that the Customer Care Supervisor/Manager may assign ordeemappropriate.

QUALIFICATIONS:

The minimum qualifications listed below are representative of the knowledge, skills, and abilities needed to perform this job successfully. Equivalent job-related experience might be substituted for an educationaldegree(s).

Education:

High School degreerequired.Bachelorsdegree preferred.

Qualifications:

• Minimum of 1-year experience in a customer-facing role


• Experience in manufacturing, construction, or building products is beneficial


• Knowledge of Salesforce and Oracle/Avanteor other ERP is preferred


• Motivated and positive team player


• Experience using the Microsoft Office Suite of products (Word, Excel, Outlook)


• Attention to detail and accuracy is critical. Must have the ability to perform basic math calculations and measurements.


• Must be able to function in a fast-paced, demanding, ever-changing environment.


• Demonstrated strong organizational skills. Demonstrated ability to handle multiple tasks and move between activities that require an immediate response


• Ability to be self-directed and contribute to a high-performing work team while being team and goal-oriented


• Ability to build relationships with functional stakeholders


• Demonstrated written/verbal communication skills

About Us

Gibraltar Building Products is a leading North American building products manufacturer, with several manufacturing facilities across the United States and Canada. As the top supplier in the residential roof ventilation, drainage and roofing accessories markets, Gibraltar Building Products has extensive scale, top brands such asAirVent,Amerimax, Appleton Supply, Architectural Mailboxes, Award Metals, Berger, DOT Metals,Flamco, Florence,NorWesCo, Nu-Ray Metals, Millenium Metals, Quality Aluminum Products, SBC Supply, southeastern Metals and Verde. Our portfolio of Brands can be found in the nation's largest home center retailers and building product distributors. Gibraltar Building Products is a segment of Gibraltar Industries, Inc (Nasdaq: Rock) a leading manufacturer and provider of products and services for the Residential,Agtech, and Infrastructure markets. To learn more about what makes us #GibraltarProud, visit our website:www.gibraltar1.com

Gibraltar is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, religion, national origin, arrest record, ancestry, age, physical or mental disability, sexual orientation, transgender status, genetic information, marital status, citizenship status, veteran status, pregnancy, or any other status protected by federal, state, or local law. Upon request and consistent with applicable laws, Gibraltar will provide reasonable accommodations to individuals with disabilities who need an accommodation to fullyparticipatein the application process.

The wage range for this position takes into account an array of factors that are considered in making compensation decisions including but not limited to skill sets; education; experience and training; licensure and certifications; geographical location and other organizational needs. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $24/hr.-$30/hr. For a general description of all employment benefits, visithttps://www.gibraltar1.com/careers/

Disclaimer

The information in this descriptionindicatesthe general nature and level of work performed by employees within this classification. It is not designed tocontainor be interpreted as a comprehensive inventory of all duties, responsibilities, and qualificationsrequired ofemployees assigned to this job.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.