Customer Care Rep

Wayne Farms LLC; Oakwood (GA); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Wayne Farms LLC in Oakwood, GA is seeking an Order Management Specialist to manage end-to-end order processes for Wayne Farms and WFJV, coordinating with sales, production planning, and logistics. You will ensure on-time delivery, accurate order entry, and proactive communication with customers.

Ideal candidates have at least 2 years in customer service or sales support, strong communication, and proficiency with Microsoft Office; experience in poultry industry is preferred.

Qualifications

• Minimum two years of relevant customer service experience.
• Experience in protein/poultry environment preferred.
• Strong written and verbal communication skills.

Responsibilities

• Receive and process orders for Wayne Farms and WFJV accurately and in a timely manner.
• Build and maintain customer relationships; communicate forecasts, inventories, and order status.
• Coordinate daily load planning with Logistics to maximize fill rate and freight efficiency.
• Handle EDI order maintenance and IT project testing with IT team.

Skills

Customer service

Sales support

Communication

Problem solving

Education

High School diploma

Tools

Excel

PowerPoint

Word

Job description

PRIMARY FUNCTION: Primarily responsible for customer end- to- end order process, interacting externally and internally to coordinate orders. This is a hybrid role with a focus on customer account management with the sales team to coordinate orders, production, manage inventories and customer projects. This is a heavily cross functional role as the customer advocate ensuring total customer care.RESPONSIBILITIES AND TASKS:Receive and process orders for both Wayne Farms and WFJV (i.e. order entry, order changes, product allocations, Returned Merchandise Authorizations (RMAs), samples, donations, distressed or damaged products, etc.) accurately and in a timely mannerBuild and maintain customer relationships, communicating information (i.e. sales, item forecasts, inventories, short range shortages, late/lost orders, etc.) effectively and efficiently providing excellent customer serviceCross functional daily responsibilities with CIMT, Production planning, QA, Operations & Logistics to manage all aspects of the order management process.Coordinate daily load planning with Logistics to maximize customer fill rate and freight efficiency. Leverage customer relationships to resolve transportation issues, ensure on time delivery and mitigate freight costsEDI order maintenance, EDI/IT customer projects, IT system testing for projects/upgrades cross functionally with the IT teamBroker management, new customer onboarding, customer A/R reconciliation, and system data mapping are additional responsibilities within this roleIdentify and communicate opportunities for process optimization to ensure continual process improvementPerform other duties as assignedSUPERVISORY RESPONSIBILITIES:This is an Individual Contributor position with required competencies: Functional/Technical Skills, Action Oriented, Problem Solving, Learning on the Fly and Interpersonal SavvyEDUCATION AND CERTIFICATIONS:High School diploma or equivalentEXPERIENCE AND SKILLS:Minimum (2) years’ relevant customer service and sales support experience; experience within the protein/ poultry environment preferredStrong customer focus with exceptional communication skills, both verbal and written, and the ability to interact with customers all levels of the organization in a timely and professional mannerProficient computer skills with knowledge of Microsoft Office suite (Excel, Word, Power Point)Ability to work in a fast paced environment using excellent organizational skills and precise attention to detail with the ability to problem solve effectivelyMust possess a strong customer-centric attitude, high energy level and a strong sense of urgencySAFETY REQUIREMENTS:Follow departmental and company safety policies and programsWear required protective equipment in all areas where requiredPHYSICAL REQUIREMENTS:Frequently stationary for long periods of time utilizing office equipment and/or computersOccasionally lift up to 20 lbsWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.