Customer Service Representative

Perdue Farms; Salisbury (MD); On-site; USD 32,000 - 47,000; Full time

Job summary

Perdue Farms is seeking a detail-oriented Customer Service Representative in Salisbury, MD to support the Animal Nutrition business. You will coordinate customer orders, manage contracts and order transactions, and liaise with sales, operations, and logistics to ensure timely delivery.

You will maintain accurate system data, resolve issues swiftly, and support account and claims management while contributing to customer satisfaction and operational performance.

Qualifications

• 3-5 years of customer service or logistics experience in a similar industry or field.
• Understand standard software applications.
• Demonstrate strong math, communication, organizational, and analytical skills.

Responsibilities

• Coordinate between sales, clients, blending facility operations and logistics to facilitate client needs.
• System entries - contracts, orders, bill of ladings and production transfers.
• Communicate shipment schedule details to facilities, transportation, and clients.
• Coordinate with operations & logistics for schedule change requests and options for clients.
• Work with sales and clients to troubleshoot and resolve accounts receivable issues with settlements.
• Audit and maintain contracts and Agtech system data (open/closing balances, rolls, orders).
• Manage the claims process, including tracking, communication, and follow-up.

Skills

Customer service

Logistics coordination

Analytical skills

Communication

Organizational skills

Education

High School Diploma

Bachelor's degree in Agribusiness/Transportation

Tools

Syniti

Contract management software

Agtech systems

Job description

Customer Service Representative

Salisbury, Maryland, United States Job ID 81457 Job Category Administrative/Clerical

Perdue AgriBusiness is an international agricultural products and services company that handles agricultural commodities and a diverse portfolio of products and businesses. It is part of Perdue Farms, a fourth-generation, family-owned food and agricultural business deeply rooted in tradition yet with a forward-thinking mindset. We believe that success starts with our people, and our culture is built on a foundation of teamwork, integrity, and respect, where every voice matters and everyone is encouraged to contribute to our shared goals. We are dedicated to creating a supportive, inclusive environment where associates feel valued and inspired to make an impact, both within the company and in the communities we serve. From promoting growth and development to prioritizing work-life balance, we’re committed to helping our team members thrive. That's Perdue.

Summary

Support the success of our Animal Nutrition business by ensuring customer orders move seamlessly from planning through delivery. As an Agrifeed Customer Service Representative, you will play a vital role in coordinating customer orders, managing contracts and order transactions, communicating with sales, operations, and logistics partners, and maintaining accurate system data. You will leverage your organizational, communication, and problem-solving skills to resolve issues, support account and claims management, and deliver excellent service to customers and internal teams. This role is ideal for a detail-oriented professional who thrives in a fast-paced environment and enjoys building strong relationships while making a direct impact on customer satisfaction and operational performance.

This position has a target wage of $23.00 - $34.25 per hour, based on shift, experience and qualifications with annual bonus available (variable depending on performance). Overtime may be available.

In addition to hourly wages, Perdue offers a competitive benefits package, including medical/Rx, 401(k) with employer match after 1 year, critical illness, accident insurance, dental, vison, life insurance, optional group life insurance, short-term and long-term disability protection, flexible spending accounts and paid time off.

• Coordinate between sales, clients, blending facility operations and logistics to facilitate client needs.
• Responsible for system entries - contracts, orders, bill of ladings and production product to product transfers.
• Communicate shipment schedule details to facilities, transportation, and clients.
• Coordinate with operations & logistics for any schedule change requests received and communicate available options to clients.
• Work with sales and clients to trouble shoot and resolve accounts receivable issues with settlements.
• Audit and perform contract and Agtech system maintenance regarding open balances, closing balances, rolls & closing orders.
• Validate after the fact non-freight accruals on tickets in Agtech.
• Manage the claims process, including tracking, communication, resolution, and follow-up, as this is a key financial metric for the business.
• Be the key liaison for Animal Nutrition and Master Data with Syniti for all changes, input, and updates.

Minimum Education and Experience

• High School Diploma or equivalent.
• 3-5 years of customer service or logistics experience in a similar industry or field.
• Understand standard software applications.
• Demonstrate strong math, communication, organizational, and analytical skills.

Preferred Education and Experience

• Bachelor of Science Degree in Agribusiness, Transportation, or a related field.
• 5+ years of customer service or logistics experience.

Physical Requirements and Environmental Factors

• Work primarily in a sedentary office environment.
• Move occasionally between offices or buildings.
• Communicate effectively by telephone and use standard office equipment.
• Move light equipment or supplies as needed.
• Access files, supplies, and equipment as part of regular job duties.
• Work in an office, open-partitioned, cubicle environment.

Perdue Farms Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.