Hybrid CSR: Customer Care, Order Entry & Dispatch

Mansfield Energy; Gainesville (GA); Hybrid; USD 38,000 - 55,000; Full time

Job summary

Mansfield Energy in Gainesville, GA is seeking a Customer Service Representative to join a dedicated team. You will handle initial fuel delivery requests, enter orders into the ERP system, and coordinate with carriers to ensure on-time delivery.

The role emphasizes teamwork, problem solving, and clear communication with customers and internal departments. A high school diploma is required and experience with Outlook and Excel is helpful. Hybrid work: 3 days in-office, 2 days remote.

Qualifications

• High School Diploma required.
• Customer service experience preferred.
• Dispatching knowledge helpful.
• Proficient with Microsoft Outlook and Excel basics.

Responsibilities

• Assist customers via calls and emails to initiate fuel delivery requests.
• Enter orders into ERP accurately and timely.
• Resolve customer issues by coordinating with internal teams.
• Confirm loads with carriers and monitor delivery.
• Provide back up support across the customer team.
• Maintain daily load and delivery confirmations.
• Collaborate with teammates to ensure timely resolutions.

Skills

Customer Service

Dispatching

Team environment

Microsoft Outlook

Excel

Education

High School Diploma

Tools

Microsoft Outlook

Excel

Job description

Mansfield Energy in Gainesville, GA is seeking a Customer Service Representative to join a dedicated team. You will handle initial fuel delivery requests, enter orders into the ERP system, and coordinate with carriers to ensure on-time delivery.

The role emphasizes teamwork, problem solving, and clear communication with customers and internal departments. A high school diploma is required and experience with Outlook and Excel is helpful. Hybrid work: 3 days in-office, 2 days remote.