Customer Care Pro—HVAC & Plumbing

Blanton and Sons; United States; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

401(k) or retirement plan options

Ongoing training and professional development

Job summary

A leading HVAC and plumbing service company is seeking a Customer Service Representative to handle customer inquiries, schedule service calls, and ensure high customer satisfaction. The ideal candidate has a high school diploma, at least one year of customer service experience, and strong organizational skills. This role offers competitive pay, health benefits, and opportunities for advancement.

Qualifications

• 1+ year of customer service experience preferred.
• Ability to multitask in a fast-paced environment.
• Bilingual (English/Spanish) a plus.

Responsibilities

• Answer customer inquiries and schedule service appointments.
• Maintain accurate customer records and service history.
• Process invoices and assist with billing questions.

Skills

Strong communication

Interpersonal skills

Multitasking

Detail-oriented

Organizational skills

Positive attitude

Education

High school diploma or GED

Tools

ServiceTitan

Housecall Pro

FieldEdge

Microsoft Office

Job description

We are looking for a friendly, organized, and dependable Customer Service Representative (CSR) to join our HVAC and Plumbing team. The CSR will be the first point of contact for our customers—scheduling service calls, answering inquiries, and ensuring a high level of customer satisfaction throughout the service process.

This is a key role in keeping our operations running smoothly and our customers happy.

• Answer incoming calls and respond to customer inquiries in a professional, courteous manner
• Schedule and coordinate service appointments for HVAC and plumbing technicians
• Communicate clearly with customers about service timelines, delays, or rescheduling needs
• Maintain accurate customer records, service history, and job notes in our system
• Follow up with customers after service to ensure satisfaction and gather feedback
• Work closely with the service and sales teams to manage workflow and customer expectations
• Process invoices, collect payments, and assist with billing questions
• Support team with general office tasks and special projects as needed

Qualifications:

• High school diploma or GED required
• 1+ year of customer service experience (HVAC, plumbing, or service industry preferred)
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Experience using scheduling or dispatching software (e.g., ServiceTitan, Housecall Pro, FieldEdge, etc.) is a plus
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Detail-oriented with strong organizational and time-management skills
• Positive attitude and team player mindset

Preferred Qualifications:

• Bilingual (English/Spanish) a plus
• Familiarity with basic HVAC and plumbing terminology
• Experience working in a service or trades environment

What We Offer:

• Competitive pay based on experience
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) or retirement plan options
• Friendly, team-oriented work environment
• Opportunities for advancement within the company
• Ongoing training and professional development

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