Customer Service Representative

pyebarkerfire; Monee (IL); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Excellent pay

Medical, dental, vision

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and company holidays

Training and Career Development

Company vehicle (if job applicable)

ALL In Ownership Plan for eligible sta

Job summary

Pye-Barker Fire & Safety in Illinois is seeking a friendly, professional Customer Service Representative to support customers by phone, email, and chat, process orders, and address inquiries with care.

The role emphasizes accurate data entry, strong communication, problem resolution, and teamwork, with competitive hourly pay and comprehensive benefits for full-time staff.

On-site work with regular hours, ongoing training, and opportunities for career development are provided.

Qualifications

• High school diploma or equivalent required.
• Customer service experience required.
• Excellent communication skills including active listening.

Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide support and information.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; forwards to the assigned specialist when needed.
• Ensures actions are taken to resolve customer problems and concerns.
• Maintains customer accounts and records of interactions and inquiries.
• Performs other duties as assigned by management.

Skills

Active listening

Customer service experience

Excellent communication

Education

High school diploma or equivalent

Job description

Essential Duties & Responsibilities:

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Perform other duties assigned by management.

Education/Qualification:

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

Pay Rate: $20/hr - $24/hr (Depending on Experience)

Benefits and Perks:

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.