Customer Care & Order Fulfillment Manager

Enwork; Lowell (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Enwork, Lowell, MA, seeks a Customer Care Supervisor to lead the order entry and customer care teams, ensuring an exceptional Enwork brand experience. You will coach staff, drive service standards, and collaborate across departments to meet customer needs.

The ideal candidate holds a Bachelor's degree with at least five years in customer service and supervisory experience, plus strong communication and organizational skills.

Qualifications

• Bachelor Degree required.
• Minimum 5 years of customer service experience.
• Supervisory experience preferred.
• Strong written and verbal communication.

Responsibilities

• Partner with various departments to ensure customer needs are met.
• Handle escalated customer issues and provide weekly updates for staff meetings.
• Mentor team to maximize individual and team performance.
• Manage disciplinary process and complete performance evaluations.
• Achieve goals outlined in the strategic plan.
• Manage daily operations.
• Assist in setting and monitoring performance standards and quality.
• Other related tasks deemed necessary.

Skills

Customer service

Supervisory

Communication

Organizational skills

Problem solving

Multi-tasking

Attention to detail

Verbal/written skills

Education

Bachelor Degree

Tools

Microsoft Office

ERP systems

CRM software

Job description

Enwork, Lowell, MA, seeks a Customer Care Supervisor to lead the order entry and customer care teams, ensuring an exceptional Enwork brand experience. You will coach staff, drive service standards, and collaborate across departments to meet customer needs.

The ideal candidate holds a Bachelor's degree with at least five years in customer service and supervisory experience, plus strong communication and organizational skills.