Customer Care & Order Entry Manager

Enwork Inc.; Lowell, Northern (MI, KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Enwork Inc. is seeking a seasoned Customer Care Manager in Lowell, Michigan to lead the order entry and customer service teams.

You will coach staff, streamline processes, and ensure outstanding experiences with the Enwork brand for offices, universities and other spaces. The role requires at least 5 years in customer service with supervisory experience, strong communication, detail orientation, and proficiency in Microsoft Office and ERP systems.

Qualifications

• Minimum of 5 years of customer service experience.
• Supervisory experience preferred.
• Strong attention to detail and organization skills.
• Ability to create happy customers and solve problems.
• Professional written and verbal skills.
• Superior communication skills and follow through.
• Positive outgoing personality.
• Ability to multi-task.
• Adaptability and ability to work under pressure.
• Office furniture knowledge is preferred.
• Proficiency with Microsoft Office Suite and ERP systems.

Responsibilities

• Partner with various departments to ensure customer needs are met.
• Handle escalated customer issues and provide weekly updates for staff meetings.
• Mentor team to maximize individual and team performance.
• Manage disciplinary process, and complete performance evaluations.
• Achieve goals outlined in the strategic plan.
• Manage daily operations.
• Assist in setting and monitoring performance standards and quality.
• Other related tasks deemed necessary.

Skills

Customer service

Supervisory experience

Attention to detail

Problem solving

Written communication

Verbal communication

Multi-tasking

Office furniture knowledge

Microsoft Office

ERP systems

Organization skills

Adaptability

Education

Bachelor Degree

Tools

Microsoft Office Suite

ERP systems

Job description

GENERAL JOB DESCRIPTION

Enwork is a dynamic, fast-growing company that’s been making a mark within the contract furniture industry for years. Our products are found in offices, universities, and other spaces around the globe. We’re lucky to outfit some of the leading brands in the world, including Lyft, Microsoft, Tesla and Snapchat. This position will coach, develop, and manage the order entry and customer care teams to ensure excellent experiences with the Enwork brand.

MAJOR DUTIES AND RESPONSIBILITIES

• Partner with various departments to ensure customer needs are met.
• Handle escalated customer issues and provide weekly updates for the staff meeting.
• Mentor team to maximize individual and team performance.
• Manage disciplinary process, and complete performance evaluations.
• Achieve goals outlined in the strategic plan.
• Manage daily operations.
• Assist in setting and monitoring performance standards and quality.
• Other related tasks deemed necessary.

Requirements

QUALIFICATIONS FOR THE JOB

Education Required:

Bachelor Degree

Experience and Skills Required:

Minimum of 5 years of customer service experience

Supervisory experience preferred

Strong attention to detail and organization skills

Ability to create happy customers and solve problems

Professional written and verbal skills

Superior communication skills and follow through

Positive outgoing personality

Ability to multi-task

Adaptability and ability to work under pressure

Office furniture knowledge is preferred

Proficiency with Microsoft Office Suite and ERP systems