Customer Experience & Order Entry Lead

Enwork Inc.; Lowell, Northern (MI, KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Enwork Inc. is seeking a seasoned Customer Care Manager in Lowell, Michigan to lead the order entry and customer service teams.

You will coach staff, streamline processes, and ensure outstanding experiences with the Enwork brand for offices, universities and other spaces. The role requires at least 5 years in customer service with supervisory experience, strong communication, detail orientation, and proficiency in Microsoft Office and ERP systems.

Qualifications

• Minimum of 5 years of customer service experience.
• Supervisory experience preferred.
• Strong attention to detail and organization skills.
• Ability to create happy customers and solve problems.
• Professional written and verbal skills.
• Superior communication skills and follow through.
• Positive outgoing personality.
• Ability to multi-task.
• Adaptability and ability to work under pressure.
• Office furniture knowledge is preferred.
• Proficiency with Microsoft Office Suite and ERP systems.

Responsibilities

• Partner with various departments to ensure customer needs are met.
• Handle escalated customer issues and provide weekly updates for staff meetings.
• Mentor team to maximize individual and team performance.
• Manage disciplinary process, and complete performance evaluations.
• Achieve goals outlined in the strategic plan.
• Manage daily operations.
• Assist in setting and monitoring performance standards and quality.
• Other related tasks deemed necessary.

Skills

Customer service

Supervisory experience

Attention to detail

Problem solving

Written communication

Verbal communication

Multi-tasking

Office furniture knowledge

Microsoft Office

ERP systems

Organization skills

Adaptability

Education

Bachelor Degree

Tools

Microsoft Office Suite

ERP systems

Job description

Enwork Inc. is seeking a seasoned Customer Care Manager in Lowell, Michigan to lead the order entry and customer service teams.

You will coach staff, streamline processes, and ensure outstanding experiences with the Enwork brand for offices, universities and other spaces. The role requires at least 5 years in customer service with supervisory experience, strong communication, detail orientation, and proficiency in Microsoft Office and ERP systems.