Customer Care Office Specialist — Sales & DMV Admin

CarMax Business Services; Midlothian (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

CarMax Business Services in Midlothian, Virginia is looking for a customer-focused individual to join their Business Office. In this role, you will provide exceptional service by assisting with sales, auction, and appraisal processes, managing cash, and handling paperwork. Successful candidates will have strong organizational skills and the ability to multi-task in a dynamic environment. The position requires effective communication with both customers and store personnel and offers opportunities for mentorship and training in business office processes.

Qualifications

• Ability to read, interpret and transcribe data for accurate records.
• Proficiency in using word processing and spreadsheet programs.
• Effective communication with customers in person, over the phone, and in writing.

Responsibilities

• Provide exceptional customer service while adhering to CarMax guidelines.
• Assist store personnel in daily functions and processes.
• Mentor new Business Office Associates and train other departments.

Skills

Customer service skills

Organizational skills

Ability to multi-task

Intermediate PC skills

Tools

Microsoft Excel

Job description

CarMax Business Services in Midlothian, Virginia is looking for a customer-focused individual to join their Business Office. In this role, you will provide exceptional service by assisting with sales, auction, and appraisal processes, managing cash, and handling paperwork. Successful candidates will have strong organizational skills and the ability to multi-task in a dynamic environment. The position requires effective communication with both customers and store personnel and offers opportunities for mentorship and training in business office processes.