Business Office Associate - Full Time

CarMax; Midlothian (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

CarMax is seeking a candidate in Midlothian, Virginia, for a role focused on providing an iconic customer experience. The position requires exceptional customer service, cash management, and thorough processing of paperwork associated with vehicle sales and appraisals. Applicants should possess strong organizational skills and the ability to handle a fast-paced team environment. Additional duties include mentoring new associates and managing various clerical responsibilities. Candidate must be able to communicate effectively and maintain confidentiality in all records.

Qualifications

• Ability to read and transcribe data accurately.
• Intermediate PC skills for word processing and spreadsheets.
• Attention to detail and organizational skills.

Responsibilities

• Provide exceptional customer service in a fast-paced environment.
• Manage cash and process paperwork for vehicle sales.
• Handle incoming phone calls and answer customer inquiries.

Skills

Customer service

Organizational skills

Data entry

Communication skills

Tools

Microsoft Excel

Job description

7242 - Midlothian - 901 Murray Olds Dr, Midlothian, Virginia, 23114

Provide An Iconic Customer Experience - Summary

Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast‑paced, team‑oriented environment through the facilitation of the sales, auction, and appraisal process. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.

What You Will Do - Essential Responsibilities

• Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines.
• Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions, and explaining the paperwork process.
• Seeks win/win solutions for the customer and partners appropriately.
• Processes paperwork associated with retail/wholesale automobile sales; may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork.
• Processes auction sales, dealer registration, and/or appraisal lane purchases including the collection of titles (calls and follow up), payoffs, proper paperwork and signatures from customers to send the appropriate documentation to the Home Office for the funding of drafts.
• Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits, and handling the safe with considerations to security and loss prevention.
• Processes paperwork affiliated with the state DMV, including submitting paperwork necessary to title or register a vehicle for a customer after the sale or obtaining a title for a customer after the sale.
• Mentors new Business Office Associates and trains other store departments on Business Office processes and procedures.
• Clerical responsibilities may include copying, filing, reconciling missing dealer plates or information, and data entry into Microsoft Excel and proprietary systems for logging vehicle registration tags.
• Answers multi‑line phone system, responds to callers’ needs, and directs calls as appropriate.

Learn And Succeed As Part Of a Team

• Pleasant, but noisy office environment.
• Numerous distractions and disruptions due to incoming communication.
• May require walking or standing for extended periods of time.
• Variety of work schedules with shifts that include nights, weekends, and holidays.
• Wear CarMax clothing (acquired through the company) at all times while working in the store.

Qualifications

• Read, interpret, and transcribe data to maintain accurate records.
• Use resources and partnership to balance the needs of the customer and the business.
• Understand numeric filing system.
• Use word processing, spreadsheet and other programs with intermediate PC skills.
• Prioritize and multi‑task in a deadline‑oriented environment requiring above‑average organizational skills and attention to detail.
• Lift objects that weigh 15‑20 lbs.
• Speak and listen effectively in dealing with internal and external customers, in person, over the phone, and in writing.
• Complete CarMax‑provided training as required.
• Develop partnerships with Sales team and other departments to provide quality customer service.
• Maintain confidentiality of all records, files and reports within the scope of the position.
• Report Asset Protection and/or Human Resource related issues to management.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.