Customer Care Manager - Community-Focused Service Leader

Tyler Fredieu; Shreveport (LA); Hybrid; USD 50.000 - 75.000; Vollzeit

Benefits dieser Stelle

Free food & snacks

Opportunity for advancement

Paid time off

Signing bonus

Bonus based on performance

Training & development

Competitive salary

Zusammenfassung

Tyler Fredieu State Farm Agency is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive client experience in Shreveport, LA. The role emphasizes clear communication, organized workflows, and policy reviews to support our local community.

We value candidates who listen first, build trust, and guide customers with empathy. This full-time position offers opportunities for growth within a supportive team focused on integrity and meaningful work.

Qualifikationen

• Excellent communication and interpersonal skills are essential for daily customer interactions.
• Strong organizational skills help manage multiple inquiries and tasks efficiently.
• Attention to detail is important for policy updates, billing questions, and account reviews.
• Prior experience in customer service, office management, or administrative support is preferred.

Aufgaben

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Kenntnisse

Excellent communication

Organizational skills

Detail-oriented

Customer service experience

Jobbeschreibung

Tyler Fredieu State Farm Agency is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive client experience in Shreveport, LA. The role emphasizes clear communication, organized workflows, and policy reviews to support our local community.

We value candidates who listen first, build trust, and guide customers with empathy. This full-time position offers opportunities for growth within a supportive team focused on integrity and meaningful work.