Account Associate - State Farm Agent Team Member

State Farm Agent; Johnston (IA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid time off

401(k)

Bonus based on performance

Competitive salary

Job summary

Glenn Waterhouse - State Farm Agent is seeking an Account Associate to support daily operations and drive customer success. You will strengthen customer relationships, update account records, and coordinate with agency departments to align customer needs with policy options.

In this role you will assist with policy changes, claim inquiries, and timely issuance by coordinating with underwriters. This position offers strong growth potential and a clear path within a trusted agency.

Qualifications

• Strong organizational skills are required.
• Excellent customer service and communication skills are essential.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service

Communication skills

Job description

Benefits:

• Paid time off
• 401(k)
• Bonus based on performance
• Competitive salary

My Team's Mission Is To Help People Manage The Risks Of Everyday Life, Recover From The Unexpected And Realize Their Dreams. We Are Located In Johnston, IA And Help Customers With Their Insurance And Financial Services Needs, Including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

ROLE DESCRIPTION:

As Account Associate for Glenn Waterhouse - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Compensation: $60,000.00 - $80,000.00 per year

My Team's Mission Is To Help People Manage The Risks Of Everyday Life, Recover From The Unexpected And Realize Their Dreams. We Are Located In Johnston, IA And Help Customers With Their Insurance And Financial Services Needs, Including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.