Customer Care & Loan Support Specialist

LoanMax Title Loans; Ladson (SC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Full-time schedule

Rotating Saturdays 9:00 AM–2:00 PM

Closed on Sundays

Health insurance

Paid holidays

Paid vacation & PTO

On-the-job training

Job summary

North American Title Loans is hiring a Customer Service Representative to assist customers through the loan process, answer questions, and manage accounts. This role emphasizes honesty, efficiency, and care in every interaction, with a focus on accuracy and customer satisfaction.

The CSR will handle inquiries, evaluate vehicles, and perform daily communications such as payment reminders and courtesy calls, contributing to a fast, transparent lending experience.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Strong communication skills and a positive attitude are essential.
• Detail-oriented and organized work style is expected.
• Basic computer and data entry skills are required.

Responsibilities

• Answer inquiries and explain loan options to customers.
• Evaluate vehicles as part of the loan process.
• Manage loan accounts and daily communications such as payment reminders and courtesy calls.
• Provide courteous service and support to customers throughout the loan process.

Skills

Communication skills

Positive attitude

Detail oriented

Organized

Data entry skills

Customer service experience

Education

High school diploma or equivalent

Job description

North American Title Loans is hiring a Customer Service Representative to assist customers through the loan process, answer questions, and manage accounts. This role emphasizes honesty, efficiency, and care in every interaction, with a focus on accuracy and customer satisfaction.

The CSR will handle inquiries, evaluate vehicles, and perform daily communications such as payment reminders and courtesy calls, contributing to a fast, transparent lending experience.