Customer Care Leader: Drive Call Center Excellence

Stuller, Inc.; Lafayette (LA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Wellness program

Top Louisiana employer

Job summary

Stuller is seeking a Customer Care Manager to lead a high-performing call center team, drive exceptional customer experiences, and foster a solutions-focused culture. You will empower your staff to make great decisions, resolve issues proactively, and continuously improve service standards.

You will manage daily operations, collaborate across departments, and play a pivotal role in meeting performance targets while upholding the company’s commitment to excellence and innovation in customer care.

Qualifications

• Proven leadership in a customer service or call center environment.
• Strong communication, decision-making, and problem-solving skills.
• Ability to adapt quickly and stay positive under pressure.
• Self-motivated, proactive, and committed to excellence.
• Flexible schedule to meet evolving business needs.

Responsibilities

• Lead, coach, and develop your team to perform at their best.
• Create a culture of trust, accountability, and continuous improvement.
• Ensure every customer interaction is handled with professionalism, empathy, and efficiency.
• Proactively identify and address customer needs, resolving escalations quickly.
• Oversee daily call center operations, ensuring performance targets are met.
• Improve policies, processes, and workflows to boost efficiency and satisfaction.
• Monitor and report on performance, trends, and opportunities.
• Collaborate across departments to deliver seamless service.

Skills

Leadership

Communication

Decision-making

Problem-solving

Adaptability

Flexibility

Tools

Oracle

Five9

Verint

LevelAI

Salesforce

Job description

Stuller is seeking a Customer Care Manager to lead a high-performing call center team, drive exceptional customer experiences, and foster a solutions-focused culture. You will empower your staff to make great decisions, resolve issues proactively, and continuously improve service standards.

You will manage daily operations, collaborate across departments, and play a pivotal role in meeting performance targets while upholding the company’s commitment to excellence and innovation in customer care.