Jewelry Customer Experience Specialist

Stuller, Inc.; Lafayette (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Stuller Camp training

Structured mentorship

Job summary

Stuller in Lafayette, LA, is seeking a Customer Service Representative to join our Customer Experience teams. You will assist customers by phone, chat, email, and other digital channels with order placement, product questions, service requests, and status updates, delivering friendly and knowledgeable support.

Through the Stuller Camp training and structured mentorship, you’ll build knowledge of our products, systems, and processes while collaborating with internal partners to meet customer

Qualifications

• High school diploma or equivalent.
• 1+ year of experience in a customer-facing role.
• Strong verbal and written communication.
• Patience, professionalism, empathy, and active listening.
• Proficiency with computers, including web-based applications, keyboarding, and data entry.
• Strong attention to detail, organization, and follow-through.
• Ability to learn and retain new information in a fast-paced environment.
• Problem-solving skills with the ability to research, identify, and communicate effective responses.
• Ability to follow verbal and written instructions in English.

Responsibilities

• Assist customers by phone, chat, email, and other digital channels with order placement, product questions, service requests, project details, and status updates.
• Provide friendly, knowledgeable assistance while listening carefully and identifying the best path forward.
• Process customer orders and requests while maintaining quality, accuracy, and efficiency standards.
• Accurately document customer interactions, order information, project details, and follow-up needs within company systems.
• Research questions and resolve concerns using available tools, resources, and internal partnerships.
• Monitor orders, projects, or service requests and communicate timely updates as needed.

Skills

Strong verbal communication

Written communication

Empathy and active listening

Patience and professionalism

Attention to detail

Fast learner

Problem solving

Follow English instructions

Education

High school diploma or equivalent

Tools

CRM systems

Order management systems

Business systems

Job description

Stuller in Lafayette, LA, is seeking a Customer Service Representative to join our Customer Experience teams. You will assist customers by phone, chat, email, and other digital channels with order placement, product questions, service requests, and status updates, delivering friendly and knowledgeable support.

Through the Stuller Camp training and structured mentorship, you’ll build knowledge of our products, systems, and processes while collaborating with internal partners to meet customer