Customer Care Manager — Lead Service & Sales Excellence
3M HEALTHCARE
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Job summary
David Yurman is seeking a Customer Care Manager to oversee the daily operations of the call center, lead a team of service and service-to-sales professionals, and ensure exceptional customer satisfaction through process improvements and staff development. The role requires strong leadership, proficiency with call center technology, and a focus on achieving performance targets.
Responsibilities include managing day-to-day center operations, monitoring KPIs, driving sales conversions, and
Job description
David Yurman is seeking a Customer Care Manager to oversee the daily operations of the call center, lead a team of service and service-to-sales professionals, and ensure exceptional customer satisfaction through process improvements and staff development. The role requires strong leadership, proficiency with call center technology, and a focus on achieving performance targets.
Responsibilities include managing day-to-day center operations, monitoring KPIs, driving sales conversions, and
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