Customer Care Team Lead — Inspire Service Excellence

Mason Companies, Inc.; Chippewa Falls (WI); In loco; USD 42.000 - 65.000; Tempo pieno

Descrizione del lavoro

Mason Companies, Inc. in Wisconsin seeks a Customer Care Lead to guide our care team and uphold superior service. You will mentor Supervisors, resolve issues, and coordinate daily operations in a busy contact center.

Schedule: 9 AM–5:30 PM, Monday through Friday with no weekends. This leadership role emphasizes excellent communication, staff development, and a commitment to consistent customer satisfaction.

Competenze

• Must be a self-starter with the abilities to find answers and make independent decisions.
• Strong communication skills, both verbal and non-verbal.
• Even tempered with the ability to relate to all types of people and personalities.
• Positive outlook with a 'can do' attitude.
• Ability to be professional and tactful while training new and experienced staff.
• Ability to remain positive and composed during stressful situations.

Mansioni

• Lead and support the Customer Care team to deliver outstanding service.
• Monitor staff performance and provide timely feedback to specialists.
• Address inquiries promptly and ensure consistent service levels.
• Provide back-up for order processing and departmental projects.
• Coordinate and complete department initiatives and procedures.

Conoscenze

Self-starter

Strong communication

Even tempered

Positive attitude

Professional demeanor

Training others

Formazione

High school diploma or equivalent

Descrizione del lavoro

Mason Companies, Inc. in Wisconsin seeks a Customer Care Lead to guide our care team and uphold superior service. You will mentor Supervisors, resolve issues, and coordinate daily operations in a busy contact center.

Schedule: 9 AM–5:30 PM, Monday through Friday with no weekends. This leadership role emphasizes excellent communication, staff development, and a commitment to consistent customer satisfaction.