Customer Care Leader: Call Center, Flexible Schedule

Stuller, Inc.; Lafayette (LA); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wellness programs

Employee benefits

Descripción de la vacante

Stuller, Inc. is seeking a Customer Care Manager to lead the global call center team, drive exceptional customer experiences, and foster a proactive, solutions-focused culture.

You will empower your staff to make strong decisions, resolve issues promptly, and continuously improve service levels. The role emphasizes data-driven staffing and real-time workforce management to support jewelers worldwide and strengthen customer loyalty.

Formación

• Experience leading a customer service or call center team.
• Strong communication and problem-solving skills.
• Ability to adapt quickly under pressure.
• Flexible schedule to meet evolving business needs.

Responsabilidades

• Lead, coach, and develop your team to perform at their best.
• Create a culture of trust, accountability, and continuous improvement.
• Ensure every customer interaction is handled with professionalism, empathy, and efficiency.
• Proactively identify and address customer needs, resolving escalations quickly.
• Oversee daily call center operations, ensuring performance targets are met.
• Improve policies, processes, and workflows to boost efficiency and satisfaction.
• Monitor and report on performance, trends, and opportunities.
• Collaborate across departments to deliver seamless service.

Conocimientos

Leadership

Communication

Problem-solving

Adaptability

Self-motivated

Proactive

Flexibility

Herramientas

Oracle

Five9

Verint

LevelAI

Salesforce

Descripción del empleo

Stuller, Inc. is seeking a Customer Care Manager to lead the global call center team, drive exceptional customer experiences, and foster a proactive, solutions-focused culture.

You will empower your staff to make strong decisions, resolve issues promptly, and continuously improve service levels. The role emphasizes data-driven staffing and real-time workforce management to support jewelers worldwide and strengthen customer loyalty.