Senior Quality Manager

Mersen; Newburyport (MA); Hybrid; USD 145,000 - 170,000; Full time

Benefits offered by this job

Incentive pay

Training & accreditation

Quality-focused environment

Job summary

Mersen is seeking a Quality leader based in Newburyport to drive ISO 9001/14001 compliance, lead quality initiatives across North America, and supervise quality teams at multiple locations. You will oversee audits, supplier quality, and continuous improvement programs to ensure customer satisfaction and product excellence.

The role requires a strong background in industrial manufacturing, extensive leadership experience, and exceptional communication skills.

Qualifications

• BS in Engineering or Sciences.
• 10+ years of experience in industrial/manufacturing environments.
• Strong supervisory and leadership skills.
• Superior writing and communication skills.
• Strong Quality Systems knowledge/experience.
• Strong compliance knowledge.
• Strong teaching skills.

Responsibilities

• Maintain ISO 9001 and 14001 certification and report on quality management system effectiveness.
• Act as the official company spokesperson on the Quality management system.
• With Sales and Marketing input, ensure our Quality system, policy, procedures, plan and metrics meet customer requirements.
• Define and maintain quality metrics and reports.
• Maintain Corrective Action system and processes for timely root cause analysis and corrective actions.
• Lead internal and external customer concern reporting.
• Monitor and maintain an effective change management process.
• Act as Chairperson of Product Safety Board.
• Review contracts to ensure customer quality requirements are in scope of our quality system.
• Manage product certification processes as requested by the customer.
• Define and implement quality control plans across sales to shipment processes.
• Perform product/process/equipment audits and drive improvements.
• Manage supplier audits and PPAP activities; calibrations and metrology.
• Lead QA involvement in product/process development; drive risk analysis.

Skills

Leadership

Writing skills

Quality systems

Compliance

Teaching

Experience 10+ years

Education

B.S. in Engineering/Sciences

Job description

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Mersen is a global expert in electrical specialties and advanced materials for high-tech industries.

Present in 32 countries with 50 industrial sites and 24 R&D centres, Mersen develops custom solutions and supplies key products to meet the new technological challenges that will shape tomorrow's world.

For more than 130 years, Mersen has been constantly innovating to support and satisfy its customers' needs with the same high standards.

Be it in wind power, solar power, electronics, electric vehicles, aeronautics, space or countless other sectors, wherever technology is progressing, you will always find a bit of Mersen.

Why Join Us?

At Mersen, we will welcome you from the start. Your colleagues and supervisor will ensure that you quickly integrate into the team, feel comfortable, receive relevant knowledge and can quickly identify with the company.

Moreover, we offer you:

• An open company culture: a collegial team spirit
• Shared values and ethics
• An empowering work environment, focused on excellence and innovation
• Support with training and accreditation courses

DIMENSIONS OF THE POSITION

• Performance within the operating budget
• Leadership of assigned associates (five)
• Leadership of all North American locations (three)
• Leadership of Supplier Quality
• Achieve continuous improvement of quality processes.
• Achieve ISO 9001 and 14001 certifications yearly and other customer audits as required.
• Respond to customer quality system, compliance, and concern inquiries.

MAIN ACCOUNTABILITIES

1. Quality System

   • Maintain ISO 9001 and 14001 certification / report on quality management system effectiveness and recommend appropriate actions.
   • Act as the official company spokesperson on the Quality management system to external partners.
   • With Sales and Marketing input, ensure our Quality system, policy, procedures, plan and metrics are consistent in relation to applicable/feasible customer requirements and / or expectations.
   • Define and maintain quality metrics and reports.
   • Maintain Corrective Action system and processes that ensure timely and effective root cause analysis, containment, and implementation of corrective actions.
   • Lead internal and external customer concern reporting.
   • Monitor and maintain an effective change management process to ensure internal and external requirements are consistent with procedures and expectations.
   • Act as a Chairperson of Product Safety Board

2. Quality in Sales process

   • Review customer contracts to ensure customer quality requirements are within the scope of our quality system.
   • Manage the product certification process, as requested by the customer.

3. Quality in Operation process

   • Define and implement products and process quality control plan and tools (from sales and ordering process, to shipment process)
   • Perform product / process / equipment audits on regular basis and drive preventive / corrective actions.
   • Perform supplier audits; and manage PPAP and corrective actions.
   • Manage calibrations and metrology activities.
   • Participate in the Make or buy process and final decision.
   • Manage the FSR / ICAR / MRB system response (drive root causes analysis and corrective actions) with the support of other organizations as required.
   • Manage the inputs/outputs at the monthly staff meeting for both the Staff Notes and the Quality Summary Notes.

4. Quality in product and process engineering development process

   • Represent Quality in any product and process engineering new development
   • Lead total quality control in all the phases of the development process
   • Contribute to implement Quality tools such QFD, SPC, F.M.E.A, PPAP, MSA, critical review, and audits.
   • Take the lead in product / process risk analysis on all the phases or development. Ensure, during phase review, development team can move to next phase, specifically including product release, without jeopardizing the project or the customer requirements.

5. Continuous Improvement

   • Drive and coordinate continuous improvement per the annual quality objectives.
   • Other assigned duties

Will report to the Newburyport office at least 3 days per week, may work from home 2 days per week.

Required Skills

• BS in Engineering or Sciences
• 10+ years experience in industrial/manufacturing environment
• Strong supervisory and management/leadership skills
• Superior writing and communication skills
• Strong Quality Systems knowledge/experience
• Strong Compliance Knowledge
• Strong teaching skills

The expected salary for this position is between $145,000 and $170,000 and will be eligible for incentive pay. This range represents a good faith estimate for the position and actual compensation will bebased on numerous factors including knowledge, locations, skills, training, and experience. Mersen will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

• Define and implement a coherent quality policy at the BU/PL level, aligned with the overall corporate strategy..
  >>> Assessment indicator : Harmonization of the quality policy in the different entities of the BU/PL
• Ensure the harmonization of quality management systems (QMS) across the different entities of the group..
  >>> Assessment indicator : Harmonization of the QMS between the entities of the PL/BU
• Defines 3 years plan for quality and continuous improvement..
  >>> Assessment indicator : Approval of the 3 years action plan and necessary resources by Business Unit /Region management
• Defines internal audit processes at BU/PL Level.
  >>> Assessment indicator : Audit plan and audit process defined
• Is involved in the deployment of quality certifications..
  >>> Assessment indicator : Number of quality certification carried out per year / number of plant certified
• Is directly involved in major customer satisfaction issues..
  >>> Assessment indicator : Number of claims closed within the year versus the total claims of the year
• Sets up and animates trainings in quality assurance (QA) for the maintenance and implementation of the quality management system (QMS) to all plant in the BU/PL.
  >>> Assessment indicator : Number of trainings carried out
• Lead continuous improvement projects and cost reduction initiatives related to non-quality issues in each entities of the BU/PL.
  >>> Assessment indicator : SQDCP indicator
• Stay updated on developments in standards, technologies, and industrial practices related to quality.Encourage innovation in quality processes and integrate best practices within the BU/PL.
  >>> Assessment indicator : Number of processus improvement done / year

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. The job titles do not mean the male variant but stand for the gender-neutral designation of the profession according to wikipedia. People are welcome regardless of gender, origin, sexual orientation, and religion.