Customer Care & Experience Manager

Tyler Miers - State Farm Agent; Anderson (SC); On-site; USD 38,000 - 65,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Tyler Miers - State Farm Agent is seeking a Customer Care Manager to oversee daily service operations, ensuring a positive customer experience and smooth interteam communication. This role emphasizes client care, organization, and policy-related coordination.

The candidate will manage inquiries, assist with billing and policy reviews, and contribute to community outreach efforts while maintaining service metrics and quality standards.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organization

Customer service

Relationship building

Empathy

Job description

Tyler Miers - State Farm Agent is seeking a Customer Care Manager to oversee daily service operations, ensuring a positive customer experience and smooth interteam communication. This role emphasizes client care, organization, and policy-related coordination.

The candidate will manage inquiries, assist with billing and policy reviews, and contribute to community outreach efforts while maintaining service metrics and quality standards.