Customer Care & Dispatch Coordinator

Aston Carter; Florida; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

Paid Time Off

Health Spending Account

Transportation benefits

Employee Assistance Program

Job summary

Aston Carter in Stuart, Florida, is seeking a Delivery Service Representative to serve as the primary contact for customers, handling service inquiries, billing concerns, orders, and scheduling.

The role requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment while delivering exceptional customer service. This is a contract-to-hire onsite position with a starting pay of $17 per hour.

Qualifications

• Strong customer service and communication skills.
• Experience in customer service, dispatching, or logistics preferred.
• Basic proficiency in Microsoft Office.
• Excellent organizational skills and attention to detail.
• Ability to multitask and manage competing priorities.
• Strong problem-solving skills and a positive attitude.
• Comfortable learning new systems and technologies.

Responsibilities

• Answer incoming customer calls and provide timely, professional assistance.
• Create and manage service requests, work orders, and customer cases.
• Assist customers with billing inquiries and dispute resolution.
• Schedule service appointments and coordinate with internal teams.
• Process orders and service requests accurately within company systems.
• Maintain detailed records of customer interactions and transactions.
• Support customers with product and service-related questions.
• Escalate complex issues to ensure customer satisfaction.
• Adhere to company policies and safety procedures.

Skills

Customer service

Dispatching

Call center

Order entry

Clerical support

Logistics

Microsoft Office

Job description

Aston Carter in Stuart, Florida, is seeking a Delivery Service Representative to serve as the primary contact for customers, handling service inquiries, billing concerns, orders, and scheduling.

The role requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment while delivering exceptional customer service. This is a contract-to-hire onsite position with a starting pay of $17 per hour.