Customer Care Desk Associate — Evening & Weekend Shifts, Great Benefits

Blain's Farm & Fleet (Blain Supply, Inc.); Onalaska (WI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Short & Long-Term Disability

Life Insurance

401(k) with company match

Associate discount

Job summary

Blain’s Farm & Fleet (Blain Supply, Inc.) is seeking a Customer Care Desk Associate in Onalasia, WI. You will manage the store phone, assist customers with returns and questions, and support various duties to ensure a smooth shopping experience.

Qualified candidates have strong communication skills, retail experience, and the ability to work evenings and weekends. Background checks are required, and full-time benefits apply after the first 91 days.

Qualifications

• Great communication skills.
• Prior retail experience preferred.
• Able to work evenings when needed and at least every other weekend.
• Able to pass a background check.

Responsibilities

• The Customer Care Desk Associate would run the store phone/switchboard and assist customers with returns, questions, complaints, and directions around the store, along with other assigned duties that would ensure that the customer has an efficient, pleasant shopping experience.
• This can include, but is not limited to:
• Scan returned goods and place into bins/shopping carts to return the goods to the department
• Route mail/file paperwork
• Issue Hunting and Fishing licenses
• Cashier
• Manage the incoming E-commerce customer orders and In-Store Pick Ups
• Keep the Customer Service Desk clean and presentable to the customers
• Help in other departments as assigned
• Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures

Skills

Great communication skills

Prior retail experience

Job description

Blain’s Farm & Fleet (Blain Supply, Inc.) is seeking a Customer Care Desk Associate in Onalasia, WI. You will manage the store phone, assist customers with returns and questions, and support various duties to ensure a smooth shopping experience.

Qualified candidates have strong communication skills, retail experience, and the ability to work evenings and weekends. Background checks are required, and full-time benefits apply after the first 91 days.